Fleet Operations Support Specialist

EquipmentShare • Columbia, MO

4d • Onsite

About The Position

Build the Future with Us — EquipmentShare is Hiring a Fleet Operations Support Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Fleet Operations Support Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The primary responsibility of the Fleet Operations Support Specialist I is to consistently provide exceptional service and support to EquipmentShare’s internal stakeholder and branches in a multi-channel environment. Establish and maintain excellent working relationships with rental and retail markets and help facilitate support requests throughout EquipmentShare. An ideal candidate’s ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position.

Requirements

• Possess strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and navigate various programs and applications while providing timely service to branches.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to acquire new skills proficiently.
• Accept responsibility for actions and learn from mistakes.
• Maintain flexibility and adapt positively to change.
• Ability to work quickly and think logically, especially under pressure.
• Ability to clearly explain the operational function of a system to a branch.
• Demonstrate self-motivation, strong work ethic, and a positive contribution to departmental and company success.
• Ability to read and comprehend basic/complex written and verbal communication.
• Ability to communicate effectively in English, both written and verbal, using correct grammar, punctuation, spelling, and sentence structure.
• Possess a professional, enthusiastic, and friendly demeanor.
• High school diploma required; college degree desired.
• A minimum of one year of administrative experience demonstrating proficiency in the skills listed below or experience maintaining a fleet in a computerized environment.
• Must be able to sit and stand for long periods of time as well as work on a computer for extended periods.

Nice To Haves

• Past experience in construction, preferred but not required

Responsibilities

• Adhere to EquipmentShare’s vision, mission and values.
• Deliver exceptional customer service to EquipmentShare branches, providing clear answers and appropriate referrals.
• Accurately, timely, and professionally respond to inquiries via Slack and a shared email inbox, meeting established quality and service standards.
• Collaborate with multiple teams to provide asset numbers to branches.
• Support retail and used equipment sales, including drafting quotes, invoicing, and confirming ownership changes.
• Maintain, review, and update various reports on internal platforms as assigned.
• Utilize systems according to Standard Operating Procedures (SOPs) to maintain accurate information.
• Exceed team goals in response delivery to enable branches to complete transactions and maintain business continuity.
• Prepare and update operational procedure documents as living resources.
• Facilitate and assist sales teams with Rent Purchase Option (RPO) support and documentation gathering.
• Coordinate with internal teams to ensure appropriate handling of branch needs.
• Effectively manage time to ensure productivity and turnaround times meet established service standards.
• Maintain adequate knowledge of EquipmentShare products, service offerings, processes, and core systems.
• Utilize appropriate resources to ensure work is completed accurately, efficiently, and within established service standards.
• Comply with EquipmentShare’s departmental and corporate policies and procedures, as well as mandated state and federal laws and requirements.
• Enhance construction industry and functional job knowledge through active participation in learning and growth opportunities.
• Collaborate with co-workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home.
• Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED