Fleet Operations Support Specialist II

Dickinson Fleet Services • Carmel, IN

2d • Onsite

About The Position

Cox Fleet is a leading provider of on-site mobile maintenance and repair services nationwide for light, medium, and heavy-duty trucks and trailers. They also service customers through over 20 nationwide service centers offering accident repair, painting, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides scheduled and unscheduled maintenance services anytime, anywhere. The Fleet Operations Support Specialist II will focus on managing, maintaining, and supporting driver service platforms while consulting with customers to drive further value. This role specifically supports the telematics program, including asset management, customer support, invoicing, reporting, and supporting program growth initiatives. The position aims to drive efficiency through automation in programs and systems, requiring a consultative approach, excellent customer service, strong vendor management, and attention to detail. This role will support all Cox divisions and external customers.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• 3 years asset, client, or account management experience.
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership.
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Ability to demonstrate a consultative approach to customer needs, run reports, and interpret data to draw conclusions.
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast-paced, high-energy environment.
• Strong customer service and organization skills required.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent communication skills, both written and verbal.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.

Nice To Haves

• Bachelor’s degree
• Fleet and telematics experience

Responsibilities

• Manage procurement, deactivation, and warranty process for telematics devices.
• Work with telematics vendors, drivers, and maintenance facilities to ensure proper installation and continued functionality.
• Partner with Cox Fleet and telematics provider(s) to troubleshoot issues.
• Maintain user, driver, and corporate hierarchy and permissions for responsible programs.
• Consult with stakeholders to provide reporting to maximize the value of corporate programs.
• Maintain knowledge of program updates and train users on new and existing features.
• Ensure billing accuracy and timely processing of payment.
• Help build and create automations with providers and Cox systems.
• Support field teams during BCP events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED