Fleet Operations Supervisor 2nd Shift

Ryder•Albany, NY

20h•Onsite

About The Position

Are you a hands-on leader who thrives in a fast-paced environment and takes pride in keeping operations running smoothly? Ryder is looking for an Operations Supervisor to lead our second shift team at our Albany, NY fleet maintenance location. In this role, you will work alongside our Operations Manager to oversee daily shop operations, lead a team of technicians and service employees, and ensure our customers stay on the road. This is a visible, high-impact position with a clear path toward the Operations Manager role for the right candidate.

Requirements

Organized self-starter who can manage competing priorities in a high-energy environment
Strong communicator -- clear and confident in both written and verbal settings
Computer proficient and quick to learn fleet management systems
Reliable and punctual -- your team counts on you to set the tone
Background in mechanical services, warehousing, or fleet/transportation operations is a plus
Must be available and committed to second shift hours (3:00 PM -- 11:30 PM)
H.S. diploma/GED required
Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Maintenance and Technical experience in a shop environment required
Supervisory experience preferred
Experience with a Shop Management System preferred
Microsoft Office intermediate preferred

Nice To Haves

Strong vehicle diagnostics/repair knowledge

Responsibilities

Schedule, and assign work to technicians to maximize productivity and vehicle uptime
Triage unscheduled customer drive-ins and communicate vehicle status updates in real time
Conduct yard checks to keep work prioritized and on track
Review and approve repair orders and ensure warranty procedures are followed
Lead, coach, and develop your shift team -- including Technicians-in-Charge, Customer Service Coordinators, Technicians, and Service Employees
Manage performance, provide feedback, and support team growth
Run shift meetings to align the team and set priorities
Build strong customer relationships and resolve issues quickly to protect satisfaction and retention
Oversee parts inventory, vehicle specifications, and shop tooling needs
Maintain vehicle appearance standards and ensure all assets are properly documented
Inspect completed PMs and repairs, and conduct in-process reviews on non-PM work
Perform breakdown root cause analysis and drive corrective action
Keep the shop floor compliant with all safety, EPA, and regulatory requirements
Help the shift deliver against Net Maintenance Cost per Unit targets without cutting corners on quality or safety
Manage payroll, purchase orders, and invoice and fuel reconciliation
Identify and execute bill-back opportunities and maintain data integrity in Shop Management Online
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirements
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
Ensure data integrity in the Shop Management Online system
Performs other duties as assigned