Fleet Operations Supervisor

Serve Robotics•Chicago, IL

7d•$65,000 - $90,000

About The Position

The Fleet Operations Supervisor is a technically skilled leader responsible for the maintenance, repair and uptime of Serve’s autonomous delivery robot fleet in their assigned market. This role combines robot repair expertise, team leadership, and operational ownership to ensure our robots are mission-ready every day. You’ll lead a team of technicians, manage spare parts inventory, own depot-level operational improvements, and drive creative solutions for technical challenges. As someone who has scaled processes or programs before, you'll bring both structure and adaptability to a fast-paced, constantly evolving environment.

Requirements

5+ years of technical repair experience, ideally with robotics or automotive equipment.
1+ years of experience hiring, leading and growing technicians or frontline operations teams.
Proven experience in scaling programs, processes, or repair operations.
Strong problem-solving mindset; able to think creatively when faced with ambiguous or novel repair issues.
Experience with inventory tracking tools and strong organizational skills.
Comfortable using basic diagnostic tools, computer systems, and software to log, track, and resolve issues.
Ability to lift up to 25 lbs and work on your feet for extended periods.
Strong communication skills and a collaborative, can-do attitude.

Responsibilities

Perform hands-on repairs and preventive maintenance on robots to meet uptime SLAs.
Troubleshoot mechanical, electrical, and software-related issues, escalating as needed.
Implement and iterate on standard operating procedures for repair and diagnostics.
Lead and mentor a team of local robot technicians; oversee shift planning, performance, and development.
Create a culture of accountability, quality, and continuous improvement.
Train new hires and ensure ongoing technician development.
Maintain an organized and efficient depot environment.
Track, order, and manage spare parts inventory to ensure availability while minimizing excess stock.
Partner with supply chain and logistics teams to streamline part flow and reduce downtime.
Identify inefficiencies or bottlenecks and implement scalable solutions.
Help roll out new tools, workflows, and maintenance practices as the fleet and team grow.
Document repair trends and collaborate cross-functionally to prevent repeat issues and inform product improvements.
Partner closely with Product, Engineering, and other Operations teams to surface and prioritize repair-related needs.
Support testing of new hardware and provide structured feedback from the field.
Occasionally support robot deployments or retrievals in the field.