Fleet Operations Specialist

Inspiration Mobility Group • Washington, DC

6h • $60,000 - $75,000 • Hybrid

About The Position

Your mission is to support the documentation, compliance, and administrative workflows that keep Inspiration’s vehicle assets road-ready and our fleet operations running smoothly. As a key member of the Fleet Operations team, you will manage critical paperwork and records, coordinate with internal and external partners, support customers, and improve processes that help keep us compliant, organized, and operationally efficient.

Requirements

• Highly organized, detail-oriented, and comfortable managing a high volume of administrative and operational tasks
• At least 1 year of experience in an administrative, operations, or coordination role
• Methodical and process-minded, with a natural ability to identify workflow improvements, reduce errors, and improve operational efficiency
• Communicate clearly and proactively, whether requesting information, providing updates, or resolving documentation issues
• Comfortable using tools such as Jira, Excel, SharePoint, or similar platforms to track work, manage files, sort and filter data, and reconcile information across systems
• Exercise sound judgment when handling sensitive customer, vehicle, financial, and legal documentation

Nice To Haves

• Experience in fleet, automotive, leasing, logistics, title and registration, or other regulated or process-driven environments is a plus
• Fit with core values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.

Responsibilities

• Manage the end-to-end registration and titling document workflow, including intake, organization, scanning, storage, routing, and shipment of required paperwork
• Coordinate with customers, internal teams, vendors, financing partners, and state agencies to collect required information, signatures, credentials, and supporting documentation
• Maintain accurate physical and digital records across internal systems, including vehicle title, registration, renewal, mailing, shipment, and status information
• Monitor task queues, shared inboxes, spreadsheets, and workflow tools to ensure operational activities are completed on time, escalated when needed, and visible to the right stakeholders
• Identify and resolve documentation gaps, data discrepancies, delays, and process issues in partnership with the appropriate stakeholders
• Serve as a responsive point of contact for fleet operations inquiries from internal teams, customers, vendors, and financing partners
• Contribute to internal team operational activities, including metrics/KPI monitoring, process improvements, SOPs, training materials, and workflow documentation that improve accuracy, turnaround time, visibility, and scalability

Benefits

• Autonomy to take ownership, move quickly, and turn ideas into action
• Leadership that values pragmatism, creativity, and momentum
• Clear accountability, low ego, and learning as we go
• Chance to shape how we operate, scale, and win
• Work that has a meaningful impact on the future of mobility
• Equal opportunity employer
• Commitment to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed