Driver Manager

Ashley Furniture Industries•Redlands, CA

10d•$70,000 - $78,000•Hybrid

About The Position

The Fleet Operations Manager coordinates and manages daily dispatch operations, route planning, and driver supervision to ensure timely and efficient service delivery. This hands-on leadership role oversees fleet utilization, driver performance, safety compliance, and administrative functions including payroll management and scheduling. The Fleet Operations Manager serves as a key operational leader, ensuring adherence to safety protocols, regulatory requirements, and company standards while optimizing routes to maximize efficiency and maintain high levels of customer satisfaction.

Requirements

High school diploma or GED equivalent required
Minimum 3-5 years of experience in fleet management or transportation operations, preferably with local delivery services
Proven ability to manage, motivate, and develop driver teams in a fast-paced environment
Experience with payroll processing and time tracking systems
Hands-on experience with dispatch operations and route planning
Understanding of DOT regulations, FMCSA requirements, safety compliance, and driver qualification requirements
Strong verbal and written communication skills with ability to interact professionally with drivers, customers, and management
Proficiency with fleet management software, dispatch systems, and Microsoft Office Suite (Excel, Word, Outlook)
Strong organizational and time management skills with ability to manage multiple priorities
Valid driver's license required
Ability to work flexible hours including early mornings, evenings, or weekends as operational needs require

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field
Experience managing private shuttle or employee transportation fleets
Familiarity with GPS tracking systems and fleet management technology (Geotab, Samsara, Fleet Complete, or similar platforms)
Background in logistics, distribution operations, or supply chain management
CDL (Commercial Driver's License) or experience as a professional driver
Knowledge of route optimization software and transportation management systems (TMS)
Experience with vehicle maintenance management and preventive maintenance programs
Strong problem-solving and conflict resolution skills
Understanding of fleet cost management including fuel, maintenance, and total cost of ownership
Experience with electronic logging devices (ELD) and hours of service compliance
Lean or Six Sigma certification with process improvement experience

Responsibilities

Coordinate and manage daily dispatch operations to ensure timely and efficient service delivery across all routes
Plan, optimize, and oversee routes to maximize efficiency, reduce costs, and improve service quality
Manage and supervise drivers, ensuring adherence to safety protocols, company standards, and DOT regulations
Track and evaluate driver performance, conduct regular assessments, and provide coaching and feedback to improve capabilities
Measure and monitor driver and asset utilization to ensure we are fully utilizing our fleet to capacity and optimizing resource allocation
Coordinate vehicle assignments, load planning, and delivery schedules to meet operational demands
Respond to operational issues, delays, or service disruptions and implement corrective actions quickly
Process and manage driver payroll, including hours tracking, overtime, and compensation accuracy to ensure timely and correct payment
Create and maintain driver schedules, manage time-off requests, and ensure adequate coverage across all shifts and routes
Maintain accurate records of routes, driver hours, vehicle logs, fuel consumption, and incident reports
Ensure all drivers maintain proper licensing (CDL where required) and meet regulatory requirements including medical certifications and background checks
Manage driver onboarding, orientation, and training programs to ensure compliance and operational readiness
Process and maintain documentation for DOT compliance including driver qualification files, hours of service records, and vehicle inspection reports
Promote and enforce safety standards, conduct regular safety meetings, and implement corrective actions to address unsafe behaviors or conditions
Investigate incidents and accidents, document findings, complete required reporting, and implement preventive measures to reduce future occurrences
Monitor vehicle inspections, maintenance schedules, and coordinate necessary repairs to ensure fleet reliability and safety
Ensure compliance with OSHA, DOT, FMCSA, and other regulatory requirements related to fleet operations
Conduct pre-trip and post-trip inspection audits to verify driver compliance with safety procedures
Address service-related concerns and customer complaints to maintain high satisfaction levels and service quality
Implement quality control measures to ensure on-time performance, delivery accuracy, and professional service standards
Develop and monitor key performance indicators (KPIs) including on-time delivery, fuel efficiency, safety metrics, and driver productivity
Analyze operational data to identify trends, bottlenecks, and opportunities for improvement
Implement process improvements to enhance efficiency, reduce costs, and improve service delivery
Conduct performance reviews and provide developmental feedback to drivers
Recognize and reward high performance while addressing performance deficiencies through coaching or corrective action