Driver Manager

Keolis America•Woodbridge, VA

11d•Onsite

About The Position

The Driver Manager is responsible for overseeing a team of approximately 60-80 drivers, ensuring operational excellence, customer satisfaction, employee engagement, and economic performance. This role requires strong leadership, communication, and problem-solving skills, with a focus on safety and adherence to transit operations best practices. The position may require working in Woodbridge, VA and Manassas, VA.

Requirements

Minimum 3 years in a supervisory role.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of principles of training and development.
Ability to work well as part of a team.
Excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Ability to exercise good judgment and creativity in decision-making.
Ability to interact professionally with all levels of KTA employees, client representatives, and community members.
Must pass a physical examination.
Employment contingent upon passing pre-employment drug and alcohol screen.
Contingent upon receiving a favorable background check.

Nice To Haves

Class B Commercial Drivers License with P endorsement.

Responsibilities

Accountable for driver group safety performance, ensuring all relevant statutory and regulatory safety policies are applied and adhered to.
Ensure safety governance is in place in the group, continuously bringing safety performance and adherence to processes to the forefront.
Create and maintain a just culture where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture.
Contribute to the safety culture through displaying exemplary safety-oriented behaviors.
Improve safety by identifying and acting upon opportunities for individual driver retraining.
Manage a team of approximately 60 - 80 drivers.
Manage absenteeism in the group and take action to address unplanned absenteeism issues.
Review event video to aid in coaching performance and customer service related issues.
Conduct field supervision of the driver group members to assess performance and competence.
Conduct annual performance evaluations.
Prepare and deliver regular driver scorecard results.
Manage payroll activities.
Accountable for the driver group’s contribution to the overall customer experience.
Lead a customer-oriented culture where all drivers ‘think like a passenger’.
Assist in the investigation of and response to customer comments.
Build a positive relationship with each driver in the group and lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives.
Lead the driver group and create a positive, collaborative, team-oriented environment in which they can work effectively.
Regularly provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provides regular driver recognition and feedback.
Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan.
Understand and monitor compliance to the ratified CBA.
Manage union relationships to be productive and enable win-win outcomes.
Handles union grievance responses.
Address driver performance issues, providing coaching and/or disciplinary action when appropriate.
Ensure communication of all relevant KTA instruction and directives to drivers.
Act as liaison between drivers and other departments to foster communication and quick resolution to driver concerns and issues.
Drive improvement in the employee experience through improvements in employee related KPIs including: driver turnover, unplanned absenteeism, driver headcount.
Be aware of the business plan and current financial performance of the location.
Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels.
Manage recruiting and training expenses by limiting driver turnover.
Strive to contribute to the overall improvement of the location’s financial performance in a sustainable manner.