Fleet Operations Associate Director

Amgen • Deerfield, IL

1d • Hybrid

About The Position

The Fleet Operations Associate Director leads Amgen’s US and Puerto Rico fleet program, setting its strategic direction and overseeing day-to-day performance. The role leads the Fleet Operations team and serves as the senior business owner for Amgen’s third-party fleet management partner. It is accountable for fleet operations, vendor delivery, financial performance, compliance, and service quality, while providing safe, compliant, cost-effective, and reliable mobility services for the field organization.

The position establishes fleet strategy and governance, shapes vendor strategy, drives enterprise performance, manages material risks and investments, and partners with senior leaders to evolve the program in line with business needs. It is preferably based onsite at Amgen’s Thousand Oaks, California, or Deerfield, Illinois, office 2–3 days per week; remote arrangements may be considered.

Requirements

• Doctorate degree and 3 years of related experience in logistics, transportation, fleet operations, or a related area within the pharmaceutical, transportation, logistics, or another regulated industry; or
• Master’s degree and 5 years of related experience in logistics, transportation, fleet operations, or a related area within the pharmaceutical, transportation, logistics, or another regulated industry; or
• Bachelor’s degree and 7 years of related experience in logistics, transportation, fleet operations, or a related area within the pharmaceutical, transportation, logistics, or another regulated industry; or
• Associate’s degree and 12 years of related experience in logistics, transportation, fleet operations, or a related area within the pharmaceutical, transportation, logistics, or another regulated industry; or
• High school diploma or GED and 14 years of related experience in logistics, transportation, fleet operations, or a related area within the pharmaceutical, transportation, logistics, or another regulated industry.

Nice To Haves

• Experience leading a large, vendor-supported fleet or mobility program, including strategy, operating performance, and continuous improvement.
• Success managing complex third-party relationships, service agreements, performance metrics, and commercial negotiations.
• Experience with budget ownership, forecasting, total cost of ownership analysis, and business cases for material investments or program changes.
• Working knowledge of fleet safety, vehicle regulations, insurance, accident management, telematics, and related risk and compliance requirements.
• Exceptional written, verbal, and presentation skills, including the ability to influence senior leaders and clearly communicate complex issues.
• Ability to use data to identify trends, define performance measures, and make recommendations.
• Proficiency in Microsoft 365 and experience with fleet, telematics, or reporting platforms.
• Ability to lead through ambiguity, align diverse stakeholders, and deliver sustainable improvements in a complex operating environment.
• Collaborative, accountable leadership style; sound judgment; ability to develop others and balance strategic perspective with operational rigor.

Responsibilities

• Develop and execute a multi-year fleet strategy, operating model, policies, procedures, and governance framework aligned with field needs, enterprise priorities, and regulatory requirements.
• Lead, develop, and coach the Fleet Operations team; establish priorities, operating rhythms, and performance expectations; and guide complex operational decisions and escalations.
• Own strategic relationships with the fleet management partner and other key suppliers; lead contract and business reviews, define service-level agreements and KPIs, manage escalations, and oversee vendor performance and service issues.
• Manage fleet program financial performance, including budget planning, forecasting, investment decisions, and cost optimization; build business cases and recommend actions balancing service, risk, and total cost of ownership.
• Set frameworks for vehicle, driver, and vendor compliance, partnering with relevant functions on driver safety, accident management, insurance, and regulatory controls.
• Oversee fleet lifecycle strategy and execution, including vehicle selection, sourcing, ordering, registration, maintenance, rentals, storage, remarketing, and disposal; improve asset utilization, renewal planning, and service delivery.
• Establish fleet analytics and reporting, translate data into actionable insights, and present recommendations, risks, and outcomes to senior leadership.
• Build cross-functional partnerships with Field Leadership, Finance, Payroll, Accounts Payable, Global Strategic Sourcing, Sustainability, Occupational Health, Staff Relations, and other stakeholders.
• Identify mobility, sustainability, technology, and process opportunities; lead major initiatives and continuous improvement to enhance service, simplify operations, and improve resilience.
• Translate strategy into operating plans and ensure successful organizational adoption.
• Lead responses to significant operational, vendor, or compliance issues and direct cross-functional teams through complex changes while maintaining communication, driver experience, and operational continuity.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed