AV/EV Fleet Manager

Amerit Fleet Solutions•San Francisco, CA

1d•$120,000 - $140,000

About The Position

The Fleet Manager is responsible for managing a team of autonomous vehicle service technicians and delivering an exceptional client experience. This leader builds and develops a strong team while overseeing the human resources responsibilities associated with team management. The role focuses on safety, compliance, quality, technician development, efficient workload and repair-order management, inventory, billability, and customer service. The position is based in San Francisco, California, and its stated schedule is Monday through Friday, 10:00 p.m. to 6:30 a.m., with flexibility and occasional weekend work required depending on client demand. The Fleet Manager serves as an escalation point for disputes and customer service issues, conducts root-cause analyses, and communicates resolutions clearly. The role also collaborates with business unit leadership, HR, Finance, Procurement, third parties, and other stakeholders to support service excellence and business outcomes.

Requirements

Experience with electric vehicles and/or autonomous vehicles is required.
Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
Ability to empower team members and guide them toward positive business outcomes.
Excellent communication skills, including the ability to influence, persuade, and drive action.
Collaborative management style and strong customer-service orientation.
Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
Customer-focused mindset that balances the needs of Amerit and the customer.
Ability to interpret data, drive KPIs, and identify improvement opportunities.
Responsive, creative, resilient, and resourceful approach; ability to thrive in a dynamic and evolving business model.
Flexibility with the work schedule and willingness to work weekends occasionally depending on client demand.

Responsibilities

Prioritize safety, health, environmental compliance, and work quality; ensure HazReps and compliance audits are completed in the Market Area and minimize spills and quality-of-work events.
Manage service technicians, including hiring, performance management, scheduling, professional development, and adherence to HR policies and procedures.
Develop and train technicians, foster a learning environment, and continue improving personal leadership and technical skills.
Oversee technician workload, dispatch work efficiently, and complete tasks while minimizing vehicle downtime.
Help technicians troubleshoot issues and resolve problems that keep vehicles out of service.
Define and ensure adherence to team processes, manage inventory, and procure parts on time.
Meet billability and technician-utilization targets, including minimum billable-hour requirements supporting P&L targets.
Ensure incoming repair orders are received, scheduled, completed, and closed according to client and business needs.
Act as an escalation point for disputes and customer service issues; conduct root-cause analyses and communicate resolutions to customers.
Collaborate with business unit leadership, HR, Finance, Procurement, third parties, and other internal and external stakeholders to ensure service excellence.

Benefits

Medical, dental, vision, and prescription drug coverage
Life insurance
Disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Boot and prescription safety glasses reimbursement
Career and learning development through an extensive training program at Amerit University
Employee referral program with a bonus of up to $500
ASE certification program with fee reimbursement and bonus
Employee recognition platform with points redeemable for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Annual performance-based incentive bonus