Fleet Maintenance Support Manager

URS Group•Plymouth, MI

5d•Onsite

About The Position

The Fleet Maintenance Support Manager keeps United Road's fleet running safely, reliably, and cost-effectively. Reporting to the Vice President of Maintenance, this office-based position will lead the Fleet Support Office, manage emergency repair response and the nationwide vendor network, and oversee the tire maintenance program across all terminals. The ideal candidate blends operations management, hands-on maintenance knowledge, and a professional driver's perspective, working closely with location maintenance teams, regional maintenance management, and vendors to reduce tire cost per mile, breakdown frequency, and emergency repair spend.

Requirements

Strong leadership and people management skills
Working knowledge of truck and trailer maintenance, repair, and tire management
Broad knowledge of DOT rules and regulations
Strong math and analytical skills, including computing rates, ratios, and percentages
Ability to solve problems, exercise good judgment, and think quickly under pressure
Strong interpersonal, negotiation, and relationship management skills, with the ability to work effectively with peers to correct discrepancies and improve processes
Effective verbal and written communication skills
Highly organized and detail oriented, with the ability to set priorities and work with little supervision
Ability to succeed in a fast-paced environment and work under pressure to meet deadlines with poise, tact, and diplomacy
Proficiency in Microsoft Office and web-based fleet systems such as Trimble AMS, TMT, and OVISS
Associate, vocational, or technical degree, or equivalent work experience
At least five (5) years of experience in fleet maintenance or heavy equipment repair
At least three (3) years of operations management experience in the transportation industry, including dispatching emergency service

Nice To Haves

Bachelor's degree preferred
Prior experience as a professional truck driver with a CDL preferred
Experience managing mid-size to large fleet tire maintenance programs preferred
Experience buying or selling trucks and trailers preferred

Responsibilities

Direct emergency response and ensure staff follow proper emergency repair protocols
Research and analyze vendor options and negotiate costs with vendors
Build strategic repair network alliances nationwide to control emergency repair costs
Assist the Vice President of Maintenance in creating department budgets
Generate and analyze reports to manage and communicate department budget, performance metrics, and staffing needs
Monitor company and location performance against KPI objectives and budgets, and develop plans with location and regional management to address shortfalls
Oversee all aspects of Fleet Support Office operations to ensure quality customer service, efficiency, and effectiveness
Ensure proper staffing and direct the duties and supervision of Fleet Support Office staff
Manage all aspects of employee relations, including attendance management, performance management, and training and development
Build, implement, and maintain an effective tire strategy for United Road maintenance operations
Partner with location maintenance supervision to ensure tire maintenance is performed safely, efficiently, and in compliance with company safety policies and DOT, OSHA, EPA, and DOL requirements
Coordinate tire audits and out-of-service tire analyses (OOSTA) with local management and tire vendors, and report on failure trends
Ensure tire purchasing complies with national account programs at shop terminals and in over-the-road situations, and monitor tire inventory levels
Meet with tire OEMs and vendors, survey the industry, and adopt best practices that maximize tire life and lower tire cost per mile
Partner with location maintenance teams on corporate KPIs that drive reductions in tire cost and breakdown frequency
Assist the Vice President of Maintenance in creating tire budgets
Support equipment sales and disposal, including evaluating, purchasing, and selling trucks and trailers
Evaluate equipment condition, maintenance history, and market value to recommend purchase, retention, or sale decisions
Negotiate pricing and terms with buyers
Other duties as assigned