Fleet Maintenance Operations Supervisor

Ryder Supply Chain Solutions • Cedar Rapids, IA

4d • Onsite

About The Position

Ryder is looking for a hands-on Operations Supervisor to lead shift-level operations at our Cedar Rapids, IA location. You'll support the Operations Manager in running a safe, productive, and customer-focused shop, supervising Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. This is a role for someone who knows trucks, knows people, and knows how to keep both running smoothly. It's also a strong development path toward an Operations Manager role for the right candidate.

Requirements

• Prior hands-on mechanical experience is required for this role — we need a leader who genuinely understands trucks and can guide technicians through diagnosis and repair.
• Strong vehicle diagnostics and repair knowledge required
• Ability to professionally represent Ryder and confidently interact with customer management
• Prior mechanical or technician experience in a shop environment required
• H.S. diploma/GED required
• Associate's or Bachelor's degree preferred, or 1–3+ years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

Nice To Haves

• Intermediate Microsoft Office skills preferred
• Associate's or Bachelor's degree preferred
• Supervisory experience preferred
• Experience with a Shop Management System preferred

Responsibilities

• Plan, schedule, and assign work to technicians, and track productivity across the shift
• Lead shift and shop meetings, and review and approve Repair Orders (ROs)
• Ensure all warranty policies and procedures are properly executed
• Triage unscheduled customer drive-ins and communicate work assignments to technicians
• Conduct yard checks to keep work properly scheduled and prioritized
• Manage, train, and develop all personnel assigned to your shift
• Own performance management for your team
• Build strong customer relationships, resolve issues, and drive satisfaction and retention while ensuring vehicle uptime
• Keep customers informed on PM scheduling, breakdowns, and vehicle status
• Conduct customer visits as required by the Customer Care Plan
• Maintain the appearance and standards of the shop, including 6S standards across all areas of responsibility
• Evaluate and recommend shop tooling and equipment needs
• Support vehicle specification management and the vehicle in-service/out-service process
• Own parts inventory management, policies, and procedures
• Perform quality inspections of PM work and repairs, and conduct in-process reviews of non-PM work
• Lead breakdown root cause analysis and implement corrective actions locally, escalating to the Technical Assistance Center when needed
• Partner with the Service Manager to ensure technicians are properly trained and qualified
• Maintain visibility over shop floor activity to ensure accurate root cause diagnosis and strong parts yield
• Support Quality Assurance audits, corrective action plans, and continuous improvement programs
• Maintain documentation required to meet local, state, federal, and customer requirements
• Ensure the team stays compliant with safety and EPA regulations
• Help the shop meet Net Maintenance Cost per Unit targets without sacrificing quality, safety, or customer satisfaction
• Support cost control against the maintenance operations budget and location P&L
• Help drive Maintenance Initiatives to hit or exceed financial targets
• Handle payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
• Manage the customer bill-back process, including identifying, reviewing, and approving opportunities
• Keep the Shop Management Online system accurate and up to date

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED