Fleet Maintenance Operations Supervisor - 2nd Shift

Ryder Supply Chain Solutions • Hartford, CT

11d • Onsite

About The Position

Ryder is seeking a Fleet Maintenance Operations Supervisor for their 2nd shift in Hartford, CT. This role is part of a fast-paced team where employees are empowered to develop their operations and managerial careers. The Operations Supervisor assists in managing the operations and personnel for a shift, potentially supervising employees such as Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The position requires achieving results, meeting business objectives and labor requirements, and ensuring customer needs are met while balancing financial, operating, quality, safety, and asset targets. This role is responsible for managing location performance against metrics and may serve as a development position for future Operations Manager roles. Ryder emphasizes a fast-paced, inclusive environment with competitive pay, bonus incentives, full benefits, 401k employer match, PTO, and share discounts. The company has received numerous accolades for its trustworthiness, employer status, and industry leadership, and is noted for its significant EV footprint.

Requirements

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Ability to professionally represent Ryder and competently interact with customer management

Nice To Haves

• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Responsibilities

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Ensures all warranty policies and procedures are executed.
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate.
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
• Provides management, training and development of all personnel assigned.
• Responsible for Performance Management of all assigned personnel.
• Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.
• Conduct customer visits as required by the Customer Care Plan.
• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
• Evaluates needs and makes recommendation for shop tooling and equipment requirements.
• Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process.
• Assist in ensuring all vehicles have required specifications in SAM.
• Responsible for Parts Inventory management, policies and procedures.
• Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
• Ensure Employee compliance with Safety and EPA regulations and requirements.
• Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation.
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
• Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity.
• Ensure data integrity in the Shop Management Online system.
• Performs other duties as assigned.

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• tax-advantaged 401(k) retirement savings plan
• Annual Bonus Incentive
• discount on shares

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED