Fleet Human Resources Manager

The Ritz-Carlton Yacht Collection•Fort Lauderdale, FL

About The Position

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Job Summary The Fleet Human Resources Manager provides strategic and operational support to the shipboard Human Resources Managers across the fleet. This role is responsible for supporting the selection, onboarding, development, and leadership of shipboard HR team. Serving as a strategic business partner to all departments, the Fleet HR Manager leads the development and implementation of HR policies, SOPs, reporting dashboards, and employee experience initiatives that foster an inclusive, respectful, and high-performing workplace culture on board.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field required
Minimum seven (7) years of progressive HR experience, with at least three (3) years in a leadership capacity supporting shipboard or remote HR teams
Thorough understanding of the Maritime Labour Convention (MLC) 2006 and seafarer regulations
Strong knowledge of HR best practices, including investigations, corrective action, training delivery, adult learning, and policy development
Experience in a luxury hospitality or maritime setting with a strong grasp of high-touch service environments
Proven success managing HR projects across multiple locations with limited supervision
Proficiency in HRIS and ATS systems and the ability to create actionable reporting from workforce data
Exceptional interpersonal and communication skills with demonstrated ability to influence across functions and levels; written and spoken English language mastery required
Strong emotional intelligence, discretion, and cultural sensitivity in supporting a globally diverse workforce
Possession, or the ability to possess, all seafarer-required documentation and certifications

Nice To Haves

Master’s degree preferred
HR Certification preferred

Responsibilities

Supports the selection, onboarding, performance management, and continuous development of shipboard Human Resources Managers, Human Resources Specialists, and Purser's Clearance.
Oversees and ensures consistency in HR SOPs, policies, and service delivery across all yachts in alignment with Forbes and Gold Standards, leveraging leading-edge practices.
Provides guidance and oversight to ensure full compliance with the Maritime Labour Convention (MLC) 2006 and all applicable regulatory frameworks.
Conducts or coordinates investigations into HR-related concerns and complaints, including those received via the Hotline.
Advises and supports shipboard HR Managers in employee relations matters, including corrective actions, grievances, and conflict resolution.
Partners with Marine, Hotel, and Shoreside leaders to develop strategies that ensure a healthy, respectful, productive, and efficient workplace culture.
Develops and maintains shipboard HR reporting and dashboards to identify trends, promote accountability, and improve decision-making.
Leads the creation and activation of shipboard employee welfare programs and calendars that promote engagement and well-being and increase standardization and teamwork.
Collaborates with the Yacht Planning Team to ensure yachts are fully staffed with qualified, certified, and culturally aligned Ladies and Gentlemen, directly coordinating the scheduling of the Shipboard HR team.
Partners with Learning & Development and Performance Management areas to consult and support the execution of initiatives, including SOPs, reporting, and facilitation.
Acts as a trusted advisor and HR business partner across all levels, demonstrating the ability to influence without direct authority.
Fills in as Shipboard HR Manager to cover any gaps in coverage as needed.