Human Resources Manager

Sonesta International Hotels Corporation•Royal Sonesta Cambridge, MA

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Under the direction of the Director of Human Resources, the Human Resources Manager works with all human resources staff to carry out the daily activities of the Human Resource department including recruitment, employee relations, reward and recognition, health and safety, and training and development. The person will have direct responsibility for a segment of the employee population for all HR related needs. Additionally, the Human Resources Manager focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations and operating procedures. Job Description HIRE THE BEST PERSON FOR THE JOB (Recruitment and Hiring Process) Identify, recruit, and make recommendations for the hiring all non-exempt candidates. Assist Human Resources Director in hiring process for exempt positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. for all candidates. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets. Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure implementation and monitoring of Affirmative Action goals. Plan, direct, and coordinate HRIS (WORKDAY) activities of the hotel to maximize the use of human resources and maintain functions. Maintain WORKDAY data integrity and work with department managers and HR team to enter and process data via both electronic and paper processes. RETAIN EMPLOYEE’S AND MAKE THEM BETTER (Employee Development) Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings (i.e. alcohol awareness, kitchen safety, etc.); track training using appropriate Sonesta tools. Work with Corporate Training Partner to schedule and execute required annual training Oversees onboarding of non-exempt employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job; ensures coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs. PROTECT THE EMPLOYEE, THE GUEST AND THE ASSET (Legal and Compliance) Ensures employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time. Ensures compliance with procedures for accessing, reviewing, and auditing employee files, medical records are maintained in a separate and ensures compliance with Sonesta Audit Standards and the Privacy Act. Communicates property rules and regulations via the employee handbook and code of conduct. Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. FAIR AND CONSISTANT HR OFFICE, THAT COMMUNICATES AND MAKES EMPLOYEES FEEL GOOD ABOUT COMING TO WORK. (Employee Relations) Support and administer effective employee relations programs. Assist in the research and investigation of non-exempt workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution. Support and promote the Employee Resolution process. Identify themes and solutions to re-occurring issues. Assist in planning of employee events, update bulletin boards and monitors, assist in creating annual employee engagement activities calendar Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Bachelor’s degree in Human Resources or other related field
2 years’ equivalent experience in Coordinator or Generalist role.
Demonstrated knowledge of computers, computer software applications, electronic payroll processing and electronic personnel records.
Strong communication skills, both oral and written.

Nice To Haves

PHR preferred.

Responsibilities

Identify, recruit, and make recommendations for the hiring all non-exempt candidates.
Assist Human Resources Director in hiring process for exempt positions.
Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. for all candidates.
Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.
Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure implementation and monitoring of Affirmative Action goals.
Plan, direct, and coordinate HRIS (WORKDAY) activities of the hotel to maximize the use of human resources and maintain functions.
Maintain WORKDAY data integrity and work with department managers and HR team to enter and process data via both electronic and paper processes.
Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.
Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings (i.e. alcohol awareness, kitchen safety, etc.); track training using appropriate Sonesta tools.
Work with Corporate Training Partner to schedule and execute required annual training
Oversees onboarding of non-exempt employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job; ensures coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs.
Ensures employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time.
Ensures compliance with procedures for accessing, reviewing, and auditing employee files, medical records are maintained in a separate and ensures compliance with Sonesta Audit Standards and the Privacy Act.
Communicates property rules and regulations via the employee handbook and code of conduct.
Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
Support and administer effective employee relations programs.
Assist in the research and investigation of non-exempt workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution.
Support and promote the Employee Resolution process.
Identify themes and solutions to re-occurring issues.
Assist in planning of employee events, update bulletin boards and monitors, assist in creating annual employee engagement activities calendar
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.