Fleet Coordinator

Whip, Inc. • Boston, MA

33d • $18 - $25 • Onsite

About The Position

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities that leases/rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.
Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
Position Summary: Are you a hands-on problem solver who enjoys working with vehicles and keeping operations running smoothly? Whip is seeking a Fleet Associate to help manage our rideshare vehicle fleet and ensure our drivers stay on the road.
As a Lead Fleet Associate, you’ll play a key role in maintaining vehicle readiness, coordinating logistics, and supporting day-to-day fleet operations. You’ll help ensure that cars are clean, well-maintained, and ready for our drivers — keeping everything organized and efficient.

Requirements

• Passion for cars and mobility – You love keeping vehicles in top shape.
• Detail-oriented & organized – You stay on top of schedules, paperwork, and vehicle conditions.
• Hands-on & proactive – You’re not afraid to roll up your sleeves and get things done.
• Strong communication skills – You work well with drivers, mechanics, and management.
• Valid driver’s license – You may need to move vehicles or assist with deliveries.

Responsibilities

• Conduct routine vehicle checks, clean interiors, and ensure all cars are road-ready.
• Ensure all workflows regarding vehicle check-ins and check-outs are executed flawlessly.
• Serve as an escalation point for complex vehicle issues reported by drivers, ensuring quick resolution to keep them on the road.
• Maintain 100% accuracy of vehicle status in our fleet software. You will be responsible for verifying physical inventory and coordinating vehicle movement without onsite oversight.
• Maintain constant communication with central operations and support teams via digital channels (slack, email, etc.).
• Act as the local decision-maker for third-party relationships, ensuring local mechanics, body shops, and parking vendors adhere to our SLAs and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed