Fleet Coordinator

Performance Food Group • Pittsburgh, PA

3d

About The Position

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings. Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution. Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations. Administer of the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.

Requirements

• High School Diploma/GED or Equivalent Experience
• 1 – 3 Years Customer Service, Industry related Call Center, Basic industry knowledge
• Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology.
• Strong problem solving skills
• Clear communication in a cross-functional setting
• Friendly/positive attitude
• Business acumen
• Strong active listening skills
• Ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.
• Microsoft Word and Excel Proficient

Nice To Haves

• Associates/2-year technical degree
• 3 – 5 Years Dispatch/Operations, Safety, Customer Service relative to industry.

Responsibilities

• Respond to inquiries from customers and the public regarding the safe operations of PFG fleets.
• Support the Fleet Team to meet company safety and efficiency goals.
• Handle intake of Fleet calls regarding compliments or concerns, screen, assess, and escalate to appropriate departments.
• Maintain and analyze data from feedback to identify opportunities for safety improvements.
• Process fleet complaints, provide solutions, and ensure escalation for resolution within time limits.
• Manage Toll Transponder programs across the fleets.
• Reconcile toll invoices to prevent late fees, non-payments, and cancellations.
• Administer the Fleet Inventory/Maintenance database (RTA), including setting up users and maintaining data on assets throughout their lifecycle.
• Prepare timely and accurate reporting based on identified KPIs.
• Multi-task and prioritize workload.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED