Fleet Coordinator

Gourmet Gorilla•Chicago, IL

55d•Onsite

About The Position

Gourmet Gorilla is a route-based meal delivery company serving daycares and schools across the Chicago metro area. We exist to take the burden of daily meal service off the plate of the educators and caregivers we serve — delivering fresh, reliable, kid-friendly meals every day so our clients can focus on what they do best. Our delivery team is the face of that promise: the consistency, care, and professionalism our drivers and fleet staff bring to every stop is what our clients count on, day in and day out. Position Summary The Fleet Coordinator supports the daily execution of Gourmet Gorilla’s delivery operations — helping drivers, vehicles, and routes run safely and on time each morning. This role handles the hands-on, day-of logistics of dispatch: morning huddles, load verification, vehicle inspections, and real-time tracking of routes. The Fleet Coordinator is the first point of contact for driver questions during the shift and escalates anything requiring management judgment — performance issues, discipline, vendor negotiations, or safety incidents — to the Fleet Manager or Director of Operations.

Requirements

1+ years of experience in fleet, logistics, dispatch, or delivery operations
Comfortable working early morning hours, including occasionally covering a route
Valid driver’s license with a clean driving record
Strong attention to detail and reliability
Clear communicator, comfortable coordinating with drivers and flagging issues to a manager
Must have a valid drivers license
Clean driving record & background check
Applicant must be reliable, punctual, presentable, as well as attention to detail and timeliness.
Knowledge of Chicagoland streets and geography
Comfortable driving in and around the city
Fluent in English (bi-lingual in Spanish a plus)
Strong communication skills

Nice To Haves

Experience in food distribution, food service, or a delivery-intensive environment
Familiarity with GPS/telematics platforms
Basic proficiency in Google Sheets or similar tools for logging and tracking
Culinary and food prep experience preferable
Knowledge of food safety and sanitation requirements preferable

Responsibilities

Host AM morning huddles with drivers to align on daily priorities, safety reminders, and route updates
Verify driver schedules against planned coverage and flag gaps (callouts, PTO) to the Fleet Manager
Serve as the first point of contact for driver questions and issues during the shift; escalate anything beyond routine troubleshooting
Help onboard and train new drivers on routes, procedures, and safety standards alongside the Fleet Manager
Track driver performance and address issues with support of manager
Track route progress in real time using GPS/telematics and proactively flag delays or issues
Log planned vs. actual route time and pre-shift time for each driver
Document delivery failures or customer complaints and route them to the Fleet Manager with relevant details
Verify all trucks are loaded correctly before departure
Conduct and log pre-shift vehicle inspections; confirm drivers complete pre/post-trip checklists daily
Track company assets (keys, tablets, tools, equipment) issued to drivers
Note vehicle maintenance needs as they arise and submit service requests through established channels
Monitor GPS/telematics alerts for speeding, idling, or unsafe driving and report patterns to the Fleet Manager
Support and build a culture of safety amongst drivers and our fleet
Document and report accidents, incidents, or near misses to your manager immediately
Participate in safety training throughout the year
Step into the field to cover a route directly when a driver callout leaves a gap