Fleet Consulting Executive

Wheels • Schaumburg, IL

5d • Remote

About The Position

The Fleet Consulting Executive II will retain and grow 100% of the clients assigned to their portfolio. This role's focus is to understand and identify the unique needs of each client, what they value, and how fleet supports their business. Using this understanding, this role will be responsible to develop, communicate and own an on-going strategic Business Plan that delivers an optimal mobility program. In addition to ensuring 100% client retention, this role is also focused on maintaining current use of enrolled programs and services, while continually demonstrating the value of Wheels’ services.

Requirements

• Bachelor’s Degree or at least five years equivalent related strategic account management experience.
• Prior knowledge of Salesforce and Microsoft Office Suite (Word, Excel, PowerPoint) is a requirement.
• Strong knowledge of Excel is a requirement.
• Must be able to manage and direct meetings, as well as make public presentations before small and large groups.
• Must be flexible and willing to adapt with the company's needs.

Nice To Haves

• Fleet experience preferred.
• Certified Automotive Fleet Manager (CAFM) certification preferred.

Responsibilities

• Retain and grow 100% of the clients assigned to their portfolio.
• Understand and identify the unique needs of each client, what they value, and how fleet supports their business.
• Develop, communicate, and own an on-going strategic Business Plan that delivers an optimal mobility program.
• Ensure 100% client retention.
• Maintain current use of enrolled programs and services.
• Continually demonstrate the value of Wheels’ services.
• Increase penetration of ancillary services within the existing client portfolio resulting in incremental revenue billing.
• Identify vehicles contracted for services but not currently utilizing those services and engage the client to secure enrollment.
• Annually create and execute the strategic Client Management program for each client.
• Be an influential advocate for clients by communicating their needs and priorities to decision-makers and service providers within the Wheels organization.
• Collaborate with Clients and Wheels Associates to overcome opportunities.
• Proactively review data for clients to provide recommendations that support their business objectives.
• Ensure the organization is aware of client feedback from routine interactions and formal Client Satisfaction Survey results.
• Hold the internal organization accountable for action plans to increase client satisfaction when necessary.
• Be an internal and external advocate for Wheels and our clients.
• Plan, develop, present, and lead "Client Business Reviews" with all key clients within your portfolio.
• Maintain timely and accurate client records in Salesforce.
• Other duties assigned to ensure overall departmental efficiency.

Benefits

• Robust benefits package that is market-leading, competitive offerings.
• Eligible to participate in the annual incentive plan which is based on company performance and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level