Fleet Client Services Specialist II

Cox Communications • Portland, OR

8d • Onsite

About The Position

Cox Fleet is a nationwide provider of on-site mobile maintenance and repair services for light-, medium-, and heavy-duty trucks and trailers. It also operates more than 20 service centers offering services such as accident repair, paint, refurbishment, and heavy mechanical repair, supported by a 24/7 in-house call center. The Fleet Client Services Specialist II supports the growth of the company by coordinating fleet customer services, maintenance transactions, scheduling, and billing-related work.

The position is based at a specified Cox location with no remote-work option. It is a day-shift role with no travel. The hourly base pay range is $21.83–$32.79, with possible additional commission or incentive compensation. Candidates must be authorized to work in the United States without current or future sponsorship and must pass a pre-employment drug test.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, any level of degree or certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years of experience in a related field.
• Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
• Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data-entry skills, and the ability to learn new platforms.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills.
• Strong organization and exceptional follow-through abilities.
• Authorization to work in the United States for any employer without current or future sponsorship.
• Ability to clear a pre-employment drug test.

Nice To Haves

• Common knowledge of the trucking industry.
• Experience with fleet maintenance or other transportation work, especially in automotive or trucking.
• Familiarity with Cox Fleet IT systems such as Web Wrench, MobileFrame, and RO Writer.

Responsibilities

• Assist with the billing process in all markets in the area.
• Manage follow-up maintenance transactions from origination until the customer's unit is in the control or custody of the repair technician.
• Document and record each customer contact accurately and promptly in Cox Fleet systems.
• Provide excellent customer service on internal and external customer calls.
• Maintain professionalism and establish positive rapport with customers.
• Obtain customer approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals and encourage repeat business.
• Communicate and partner consistently with Field Operations to schedule appropriate technicians to accounts and support a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in dispatching and service scheduling.
• Perform additional duties and special projects as assigned.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential retirement planning benefits, including a 401(k).
• Potential sick leave, flexible vacation, wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED