Fleet Client Services Specialist II

Dickinson Fleet Services•Portland, OR

About The Position

Cox Fleet is a nationwide provider of on-site mobile maintenance and repair services for light-, medium-, and heavy-duty trucks and trailers. It also operates more than 20 service centers offering select services, including accident repair, paint, refurbishment, and heavy mechanical repair, supported by a 24/7 in-house call center. Cox Fleet is hiring a Fleet Services Coordinator II to support company growth. The role supports billing, customer service, maintenance scheduling, and coordination with field operations.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, any level of degree or certification beyond a high school diploma or GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and ability to balance a variety of tasks.
Strong Excel and data-entry skills, and ability to learn new platforms.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills.
Strong organization and exceptional follow-through abilities.

Nice To Haves

Common knowledge of the trucking industry.
Experience with fleet maintenance or other transportation work in automotive or trucking.

Responsibilities

Assist with the billing process in all markets in the area.
Manage follow-up maintenance transactions from origination until the customer unit is in the repair technician’s control or custody.
Document and record notes accurately and promptly in Cox Fleet systems regarding each customer contact.
Provide excellent customer service on internal and external calls, maintain professionalism, and establish positive customer rapport.
Obtain customer approval for all repairs and services to be performed.
Proactively contact customers to schedule preventative maintenance at regular intervals and encourage repeat business.
Partner and communicate consistently with Field Operations to schedule appropriate technicians for accounts and support a positive customer experience.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.