Fleet Care Lead

Joby Aviation•Marina, CA

3d•Onsite

About The Position

Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. At Joby, we've been working to make that dream a reality since 2009 and we're now in the final stages of certifying our aircraft with the FAA. With plans to launch our aircraft in the US and Dubai, we're now scaling manufacturing and preparing for the launch of our commercial service. Joby Aviation is seeking a Fleet Care Manager to join our growing Aftermarket Support Engineering Team with a focus on leading the development and deployment of our Fleet Care organization in preparation for the commercial launch of our S4 aircraft program. The position will be located at our Santa Cruz or Marina, CA locations. This role will manage a small team of specialists building out fleet care processes, procedures, and infrastructure, and will work cross-functionally with teams across Joby Aviation including engineering, manufacturing, maintenance, and operations to successfully deploy protocols related to fleet management.

Requirements

Bachelor’s degree in Engineering, Aviation Maintenance, or a related technical field, or equivalent practical experience
8+ years of experience in an aircraft OEM or aircraft engineering/maintenance role, including at least 2+ years of formal people management or direct team leadership experience
Aircraft Maintenance Professional, engineering, or equivalent technical experience
Knowledge of in-service documentation such as CSL, ACR, SB, ADL, SRM, or equivalent
Strong communication skills with a proven track record of motivating teams and influencing internal and external stakeholders
Comfortable acting as a senior escalation point, managing complex and evolving situations with the ability to de-escalate
Self-starter comfortable solving open-ended problems and managing ambiguous, complex timelines

Nice To Haves

Experience in a first or second line customer support or field service leadership role in an OEM or equivalent entity (Aviation preferred)
Experience navigating fast-evolving organizations and guiding teams through change management
Experience supporting entry into service for a new aircraft program

Responsibilities

Establish the processes and procedures related to OEM aircraft fleet support for field events, including AOG resolution, issue resolution, and fleet monitoring
Ensure fleet support capabilities and documentation are prepared and deployed in support of the experimental fleet and in preparation for commercial operations
Lead, mentor, and develop a high-performing team of fleet care specialists and engineers within the Joby aftermarket organization
Manage day-to-day fleet care operations, assign priorities, and balance workloads across urgent field events and long-term strategic initiatives
Drive the strategy and execution of fleet support response levels based on field severity (e.g., AOG, Urgent, Routine)
Establish, standardize, and optimize workflows and templates for expected in-service issues
Run simulations and practice events with OEM and operations stakeholders prior to commercial entry into service
Collaborate closely with the manufacturing organization to align aftermarket and fleet care support strategies
Synthesize field feedback to systematically improve fleet care processes, tools, and overall ways of working