Fleet Assistant

Pavion•Tigard, OR

9d•$23 - $28

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com. Pavion and our family of companies is seeking a talented and motivated Fleet Assistant to join our shared services team.

Requirements

0-2 years’ experience in an administrative support, customer service, clerical, or related role.
Strong organizational, customer service, and communication skills.
Attention to detail and ability to manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and ability to learn new systems and applications.

Nice To Haves

Experience with ticketing systems, shared mailboxes, or customer service platforms such as Zendesk.
Experience with data entry, recordkeeping, and business systems.

Responsibilities

Monitor shared mailboxes, Zendesk, and other case management systems for assigned requests.
Process routine fleet requests in accordance with established procedures.
Process requests from drivers, managers, and other employees related to fleet services.
Maintain accurate documentation of requests, communications, and case activity within the ticketing system or shared mailbox.
Follow up on outstanding requests and ensure timely completion of assigned tasks.
Escalate complex or urgent issues to the appropriate team member.
Maintain accurate fleet information within fleet management systems and service provider portals.
Enter, update, and verify driver, vehicle, fuel card, and fleet-related data.
Maintain fleet records, documentation, and electronic files.
Process fuel card requests, replacements, cancellations, and updates.
Support the administration of GPS systems by maintaining user and vehicle information.
Assist with vehicle registration, licensing, and related documentation activities.
Assist with maintaining information within Enterprise, WEX, and other fleet service provider portals.
Submit routine requests to fleet service providers and vendors and track completion.
Follow up on preventive maintenance notifications and communicate required actions to drivers.
Assist with the preparation of fleet reports and data updates.
Support departmental projects and administrative activities.
Perform other duties as assigned.