Fleet Administrative Assistant

AAA Club Alliance•Perrysburg, OH

1d•Onsite

About The Position

The AAA Fleet in Perrysburg is seeking a Part Time Administrative Assistant to perform administrative tasks, often of a confidential nature, in support of a departmental management team. The primary duties include assisting management by coordinating office services such as personnel, budget preparation and control, housekeeping, records control, and special management duties. This role involves answering telephones regarding member and associate inquiries/complaints, preparing reports, presentations, and correspondence using Microsoft Office software, and planning meetings by scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup. The assistant may also handle member complaints addressed to the manager, including writing response letters, assigning follow-up, and tracking complaints to resolution.

Requirements

High School Diploma or equivalent.
Six months to two years job related course work (typing, secretarial courses, business, etc.) and two years of secretarial experience, preferable, in a high volume customer service related field.
Ability to type correspondence, memos, and reports at a level of 55 wpm with demonstrated knowledge of PC-based software programs (i.e. MS Office, Word, Excel, Power Point) and the ability to handle multiple tasks simultaneously.
Ability to work overtime as necessitated by business/weather conditions.

Nice To Haves

Project management experience a plus.

Responsibilities

Assists management by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management duties.
Answering telephones for Director or department management staff with regard to member inquiries/complaints and/or associate inquires.
Proficiency in using Microsoft Office software to prepare reports, presentations, and correspondence.
Plans meetings as required on behalf of the department; would include but not be limited to scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup.
Planning these meetings may be done autonomously or as part of a larger team.
Assists as needed with the handling of member complaints addressed to the manager; including writing response letters to members, assigning follow-up to the appropriate person in the organization and tracking the complaint to resolution.