Flat Rate Technician
About The Position
Mercedes-Benz of San Diego, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on providing an excellent customer experience through high-quality, timely service, accurate estimates and work orders, and clear communication of technical information to Service Advisors. The technician must follow applicable manufacturer standards and safety regulations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment. The position primarily takes place in an automotive shop and includes evening, weekend, and holiday hours as required. Pay is productivity- and qualification-based, with a flat rate of $36–$55 per hour and expected annual pay of $75,000–$180,000. A sign-on bonus is available for qualified candidates.
Requirements
- High school diploma or equivalent.
- Two years of related experience, or an equivalent combination of education and experience.
- At least three years of dealership experience is listed among the desired qualifications.
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, and a positive team-player attitude.
- Strong work ethic and ability to work in a fast-paced, results-driven environment.
- Safe working knowledge of shop tools and equipment.
- Exceptional customer service skills and excellent communication skills, including listening to customers and determining how to assist them.
- Ability to work well in a team environment.
- Knowledge of automotive systems, tools, and repair processes.
- Attention to detail and commitment to quality.
- Ability to use technical reference materials and manuals in written and online formats.
- Ability to explain technical terms to a non-technical audience.
- Effective time management and ability to prioritize.
- Ability to follow processes that ensure quality and safety.
Nice To Haves
- Mercedes-Benz or other brand knowledge; preferred but not required.
- Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or equivalent combination of education and experience.
- ASE Certification.
Responsibilities
- Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
- Help deliver a world-class customer experience throughout vehicle ownership, especially during repairs.
- Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
- Clearly communicate technical information about customer vehicles to Service Advisors.
- Comply with manufacturer standards for the quality and timeliness of repairs and maintenance.
- Ensure estimates and work orders are accurate.
- Follow federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
- Follow processes that support quality and safety.
Benefits
- Medical, dental, and vision care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement tailored to performance, experience, and interests.
- Sign-on bonus available for qualified candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
