Fixed Service Support Specialist

CETIN • Sofia, MS

8d • Onsite

About The Position

The Fixed Services Support Specialist plays a key role in supporting Fixed Service Operations by acting as a central point between customers, field technicians, and internal teams. The role focuses on phone-based customer support, ticket and complaint management, daily coordination of field activities, and on-call operational support, ensuring service continuity and high customer satisfaction.

Requirements

• University degree in Engineering, IT, Telecommunications or related field
• Experience in customer or technical support is an advantage
• Experience with ticketing/service management systems is desirable
• Basic knowledge of telecom and IT systems
• Clear and professional communication
• Strong coordination and teamwork abilities
• Ability to work in a dynamic environment
• Working level of English
• Reliability and readiness for on-call duties

Responsibilities

• Provide phone-based technical support and troubleshoot customer issues
• Register, track, and manage tickets and service requests
• Coordinate escalations with NOC, second-line teams, and field technicians
• Maintain accurate documentation of incidents and resolutions
• Support analysis of complaints and identify recurring issues
• Prepare and manage daily schedules for field technicians
• Ensure prioritization and proper resource allocation
• Support technicians during complex or critical cases
• Participate in on-call support and incident coordination
• Follow internal procedures and cooperate with operational teams

Benefits

• Positive workplace culture
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food vouchers
• Transportation allowance
• Additional health insurance
• Up to 25 days paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level