Fixed Operations Specialist

APCO Holdings

4d • Onsite

About The Position

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Fixed Operations Specialist to serve as a trusted advisor to our dealership partners. In this field-based role, you will work directly with dealership service departments to improve performance, strengthen customer retention strategies, provide training and coaching, and help dealerships maximize the value of APCO's programs and services.

Requirements

• High school diploma or GED
• Minimum of 2 years of automotive service center experience
• Strong communication, presentation, and relationship-building skills
• Ability to travel extensively within an assigned territory
• Valid driver's license and ability to safely operate a motor vehicle

Nice To Haves

• Bachelor's degree in Business Administration or a related field
• Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager
• Experience in automotive finance and insurance (F&I)
• Experience in automotive sales, service training, dealership consulting, or vendor services
• Experience in automotive advertising, banking, or dealership performance improvement

Responsibilities

• Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff
• Serve as a trusted resource and consultant for dealership fixed operations teams
• Develop retention strategies that strengthen existing dealer partnerships and support revenue growth
• Identify opportunities to improve dealership performance and customer experience
• Deliver product training and best-practice coaching to dealership employees
• Conduct one-on-one development sessions with service personnel and leadership
• Support dealerships in implementing effective customer retention and service lane processes
• Reinforce performance expectations and operational best practices through ongoing coaching and follow-up
• Conduct compliance reviews and training related to applicable federal and state regulations
• Ensure dealership personnel understand program requirements and compliance expectations
• Provide guidance and support related to APCO products, processes, and service center operations
• Communicate effectively with dealership personnel to execute initiatives and drive results
• Manage a territory of assigned dealership accounts
• Travel regularly to dealerships to provide onsite support, coaching, and consultation
• Prioritize activities and manage schedules independently to maximize effectiveness
• Track activity, opportunities, and dealer engagement to support retention and growth objectives

Benefits

• Competitive compensation and incentive opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Professional development and growth opportunities
• The opportunity to work directly with dealership leaders and influence business results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED