Fixed Operations Director

AutoCanada Inc. • Edmonton, AB

9h • Onsite

About The Position

AutoCanada is seeking a Fixed Operations Director to lead Service and Parts operations across multiple dealerships in Central Canada. This is a hands-on role focused on driving performance, profitability, process, and people development within the fixed operations locations. The successful candidate will work closely with the VP of Fixed Operations to build structure, reinforce existing processes, and ensure accountability for results, while also focusing on employee and customer retention.

Requirements

• Experience in fixed operations leadership, Service Manager level or above.
• Hands-on leadership style; training by doing.
• Proven ability to retain staff and build team culture through structure and accountability.
• Clear communicator who earns trust at every level of the organization.
• Valid driver's license.
• Willingness to travel approximately 50% within Central Canada.
• Must be legally authorized to work in Canada.

Responsibilities

• Lead Service and Parts operations across multiple rooftops in Central Canada.
• Ensure profitability, process, and people performance at all fixed ops locations in the region.
• Build structure where it is missing and reinforce it where it exists.
• Hold managers accountable to results.
• Foster an environment where good people want to stay.
• Coach and develop Service and Parts Managers to achieve their targets and grow their teams.
• Build staff and customer retention as a measurable priority.
• Analyze performance data and translate it into clear action at the store level.
• Create and manage annual operating budgets with each location.
• Monitor CSI, labor gross, parts gross, and absorption across the region.
• Identify underperformance early and drive correction quickly.
• Support hiring decisions and build bench strength across stores.
• Ensure compliance with provincial regulations and company standards.

Benefits

• Competitive compensation and benefits
• Employee vehicle purchase and service plans
• Employee and Family Assistance Programs
• Real opportunity to grow within a national organization that promotes from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed