Fixed Operations Specialist

GM•San Francisco, CA

6d•Remote

About The Position

This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the California Region or be willing to relocate to San Francisco, Los Angeles, or a surrounding area approved by leadership within 60 days of the start date. The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning.

Requirements

Bachelor's Degree or Equivalent Experience
5+ years of relevant experience, guiding and improving fixed or sales operations
Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
Ability to travel up to 75%
Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed

Nice To Haves

Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements.
Strong consultative and relationship management skills with the ability to influence internal and external stakeholders.
Results-oriented professional with demonstrated success leading change and driving business outcomes.
Excellent written, verbal, and presentation communication skills.
Strong organizational, time management, and prioritization abilities.
Effective problem-solving and decision-making skills in a fast-paced environment.
Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments.
Demonstrated innovation, creativity, and continuous improvement mindset.
Self-starter with a high degree of initiative, adaptability, and accountability.
Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.

Responsibilities

Serve as a trusted advisor to zone and district parts and service managers
Support in driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
Responsible for successfully addressing and resolving zone and district needs, including but not limited to: PASI, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance
Implementation and documentation of actions plans to overcome zone or district headwinds
Ensure alignment with CAP goals and metrics