Fixed operations Director

Bish's RV • Eldridge, IA

1d • Onsite

About The Position

The Fixed Operations Director will be responsible for maintaining and growing the service department with continued innovation and becoming a leader in the industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals. Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Proven experience with thriving in ever changing environments
• Strong ability to take ownership with a vision that aligns with the organizations
• Proven experience with action planning and goal achievement
• Ability to manage complex and multi-layer situations with positive outcomes
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth
• Strong collaboration skills to work effectively with different teams across the organization

Nice To Haves

• The achievement of a college degree is a plus for this role

Responsibilities

• Manage a consistent high level of customer satisfaction in the Service Department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
• Foster a culture that promotes employee development and retention
• Create and maintain strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment
• Lead a cross functional team that aligns with revolutionizing the RV Service Process
• Develop and manage a strategic plan for controlling staffing levels based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree