Fixed Operations Manager

401 Auto•Cambridge, ON

12d•Hybrid

About The Position

As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations. At the 401 Group of Companies we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.

Requirements

12 Grade Diploma or equivalent
Minimum 5 years Service Manager experience in the automotive industry
G Driver's license and a clean driver's abstract
Strong understanding of automotive parts
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Technically savvy
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule and willingness to travel on a regular basis

Nice To Haves

Experience with PBS software is considered an asset

Responsibilities

OEM policy and administration
Thorough understanding of dealership and OEM KPIs
Knowledge and expertise and department absorption and P&L
Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Understand and maintain warranty platforms
Ordering parts with company and OEM guidelines
Knowledge of parts pricing procedures
Establish and maintain good relationships with wholesale customers
Professionally and effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours
Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.
Ensure the highest level of customer satisfaction
Report any non-compliant issues directly and immediately to the management
Manage cash and credit/debit receipts per company policy
Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
Perform physical inventory counts as required which may be required during off business hours
Other duties as assigned

Benefits

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking