Fixed Operations Manager

Alpin Haus • West Milford, NJ

1d • Onsite

About The Position

As a strategic partner and liaison between key departments, the Fixed Operations Manager establishes and oversees goals, objectives, policies, and the provision of services to ensure efficiencies are in place to meet the expectations and needs of customers. This role is designed for individuals who want to build a career where they can lead, make an impact, and enjoy work-life balance. The position offers autonomy and trust, allowing the manager to run their department with full leadership support. The company fosters a family-owned culture, emphasizing a team-oriented environment where employee voices are heard and leadership is accessible. With over 60 years in business, the company boasts stability, a strong community presence, and a reputation as an award-winning workplace.

Requirements

• High School Diploma
• 5 years of combined customer service and mid-level management experience, in an industry such as auto, construction, property, HVAC, or similar
• Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance
• Proven ability to structure and process qualitative and quantitative data and draw insightful conclusions
• Ability to think and act strategically and perform comprehensive analysis
• Good math, computer and data entry skills
• Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
• Effectively reaches out to peers and cooperates with management team to establish collaborative working relationships

Nice To Haves

• General knowledge of, or experience with RV equipment and accessories

Responsibilities

• Act as liaison and build collaborative relationships between sales, service, parts, and other departments as appropriate, to ensure that excellent communication is always maintained and company protocols and standards are followed
• Provide regular communication and leadership to staff through daily and weekly collaborative meetings and group huddles
• Manage customer quality assurance programs; monitor existing processes and controls, and analyze and take steps to improve effectiveness
• Constantly monitor and communicate productivity of service and parts staff
• Perform routine 1:1 coaching to motivate team members to achieve and surpass goals while delivering exceptional customer experience and adhering to processes
• Oversee profit and loss reports to monitor labor and supply cost, and to attain highest possible gross profit margins; observe trends and set monthly goals
• Review and take swift action on escalated customer service issues
• Review service and parts employee payroll weekly; make corrections and submit timely to ensure accurate payment to employees
• Play a significant role in long-term planning; explore and implement change to enhance organization reputation and add value to job accomplishments
• Supervise the Service and Parts departments of one work site, which includes the Service Advisors, Warranty Administrator, Foreman, Service Technicians, Service Department Receptionist, and all employees of the Parts team
• Make hiring recommendations
• Instruct and train in work methods
• Plan, schedule and assign work
• Check and approve work
• Evaluate performance
• Recommend disciplinary actions regarding unsatisfactory employees

Benefits

• Work/Life Balance - Closed Sundays with rotating weekends off so you can maintain a life outside of work
• Make an Impact - Lead your department, drive performance, and implement changes that directly affect results
• Autonomy & Trust - Run your department with full leadership support - without the micromanagement
• Family-Owned Culture - A team-oriented environment where your voice is heard and leadership is genuinely accessible
• Stability & Reputation - Over 60 years in business, a strong community presence, and long-tenured employees who love what they do
• Employee Recognition - Annual recognition awards night plus employee appreciation events held throughout the year
• Award-Winning Workplace - Voted one of the Best Places to Work in New York by the Capital District Business Review, multiple years running

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED