Fixed Operations Director

Camping World Holdings, Inc.•New River, AZ

1d•Onsite

About The Position

Camping World is seeking a Fixed Operations Director to join their growing team. This role is responsible for delivering the highest level of customer satisfaction and profitability at the Service Center. The Director will support and manage Service Manager(s) while driving profitability and ensuring customer satisfaction. Camping World Holdings, Inc. is America's largest retailer of RVs and related products and services, with a vision to build a long-term legacy business that makes RVing fun and easy. They operate Camping World and Good Sam brands, serving RV consumers since 1966, and strive to build long-term value for customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving their customers, the RV lifestyle, and the communities in which they operate. They also believe that their Good Sam organization and family of programs and services uniquely enable them to connect with their customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

Requirements

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
Strong written and verbal communication skills
Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
Intermediate or better skills in MS Office (Word, Excel, Outlook)
Ability to read and analyze P&L reports
Valid driver's license required

Nice To Haves

Knowledge of RV's and RV systems is a plus

Responsibilities

Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
Ensure a consistently high level of internal and external customer satisfaction throughout the service department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
Create and maintain strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment

Benefits

Competitive pay
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Comprehensive benefit package including medical, dental, vision and more (for full-time associates)
Access to dental & vision coverage (for part-time associates)