Fixed Operations Manager

Lithia & Driveway • Coon Rapids, MN

12h • Onsite

About The Position

Coon Rapids Chrysler, a well-established mid-size dealership, is seeking a high-performing Fixed Operations Manager to lead, develop, and elevate our service and parts operations. This is an opportunity for a proven leader who is currently managing a team and is ready to take the next step in driving operational excellence, accountability, and growth. We are looking for someone who thrives in a fast-paced environment, is passionate about developing people, and has a track record of improving processes, performance, and customer satisfaction. The right candidate will bring a hands-on leadership style, strong business acumen, and the ability to inspire a team to consistently exceed expectations while optimizing efficiency and profitability across all fixed operations.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Acceptable driving record and a valid driver's license in your state of residence
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Service Staff Recruiting, Training and Development Staff Service and Parts departments in order to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
• Serve as liaison between the store and Lithia Home Offices Fixed Operations.
• Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
• Complete Service and Parts department reporting and month-end procedures on time.
• Other administrative duties as required

Benefits

• Competitive pay
• comprehensive benefits package
• Opportunities to advance with a world-class dealership backed by a globally recognized brand.
• Work in a state-of-the-art facility with a team that shares your passion for performance and luxury.
• commissioned position that is also eligible for short-term and/or long-term incentives as part of total compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED