Fixed Operations Manager
About The Position
Coon Rapids Chrysler, a well-established mid-size dealership, is seeking a high-performing Fixed Operations Manager to lead, develop, and elevate our service and parts operations. This is an opportunity for a proven leader who is currently managing a team and is ready to take the next step in driving operational excellence, accountability, and growth. We are looking for someone who thrives in a fast-paced environment, is passionate about developing people, and has a track record of improving processes, performance, and customer satisfaction. The right candidate will bring a hands-on leadership style, strong business acumen, and the ability to inspire a team to consistently exceed expectations while optimizing efficiency and profitability across all fixed operations.
Requirements
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Acceptable driving record and a valid driver's license in your state of residence
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Service Staff Recruiting, Training and Development Staff Service and Parts departments in order to optimize customer opportunities and productivity.
- Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
- Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
- Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
- Inspect repair orders daily for legibility, accuracy and legality.
- Ensure that all manufacturer policies and procedures are followed.
- Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
- Read, understand and take action on MIS to generate maximum revenue and control expenses.
- Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
- Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
- Serve as liaison between the store and Lithia Home Offices Fixed Operations.
- Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
- Complete Service and Parts department reporting and month-end procedures on time.
- Other administrative duties as required
Benefits
- Competitive pay
- Comprehensive benefits package
- Opportunities to advance with a world-class dealership backed by a globally recognized brand
- Work in a state-of-the-art facility with a team that shares your passion for performance and luxury
- Commissioned position
- Eligible for short-term and/or long-term incentives as part of total compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
