Fixed Operations Director - San Antonio

Element Partners • San Antonio, TX

4d • Onsite

About The Position

We are seeking an experienced, strategic, and results-driven Fixed Operations Director to oversee our high-volume domestic automotive service, parts, and collision operations. As a key member of our executive leadership team, you will be responsible for the overall profitability, operational efficiency, and customer satisfaction of the fixed operations departments. The ideal candidate possesses a deep understanding of domestic automotive operations, a proven track record of P&L management, and the leadership capability to foster a high-performance culture aligned with manufacturer standards.

Requirements

• A minimum of 5 years of successful experience as a Fixed Operations Director or high-volume Service Director, preferably within a domestic dealership environment.
• Bachelor’s degree in Business Administration, Automotive Marketing, or a related field is preferred, or equivalent executive-level automotive management experience.
• Advanced knowledge of major Dealer Management Systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack, alongside modern service lane and inventory optimization software.
• Strong financial acumen with the ability to analyze complex data, identify operational bottlenecks, and implement data-driven solutions.
• Exceptional communication, negotiation, and interpersonal skills.
• A demonstrated ability to lead multi-disciplinary teams toward unified corporate objectives.

Responsibilities

• Direct the formulation of departmental budgets, forecasting, and financial goals.
• Monitor daily and monthly P&L statements to identify variances and implement corrective actions to maximize gross and net profit.
• Optimize shop capacity, technician productivity, and service drive traffic flow.
• Oversee parts inventory management to ensure optimal turnover rates and minimize obsolescence.
• Recruit, train, mentor, and retain high-caliber service advisors, technicians, and department managers.
• Establish clear performance metrics and accountability structures.
• Maintain primary accountability for Customer Satisfaction Index (CSI) scores.
• Ensure the team delivers an exceptional client experience and address escalated customer concerns with professionalism and efficiency.
• Serve as the primary liaison with domestic manufacturer representatives (Ford, GM, or Stellantis).
• Ensure strict compliance with warranty procedures, safety regulations, EPA/OSHA standards, and facility guidelines.

Benefits

• Competitive base salary augmented by a performance-driven bonus structure tied to departmental net profit and CSI metrics.
• Company demonstration vehicle or monthly vehicle allowance, fuel allowance, and manufacturer training/travel opportunities.
• Comprehensive medical, dental, and vision insurance plans, along with life and disability coverage.
• 401(k) retirement savings plan with a competitive company match.
• Ongoing executive training and leadership development opportunities funded by the dealership group.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive