Fixed Operations Director

Fletcher Jones Automotive Group•Los Angeles, CA

4d•$200,000 - $300,000

About The Position

At Fletcher Jones Automotive Group, our mission is to deliver a world class guest experience through the pursuit of excellence. We deliver on this commitment through operational excellence, strong leadership, and a culture of accountability. We are seeking an experienced Fixed Operations Director to lead the strategy, performance, and continuous improvement of our service, parts, and related fixed operations functions. This is a high-impact leadership role responsible for driving profitability, operational consistency, customer satisfaction, and team performance across the fixed operations organization. What You Will Do Lead the overall strategy, direction, and performance of fixed operations, including service, parts, and other after-sales functions. Drive profitability, labor performance, parts performance, expense control, and operational efficiency across the department or multiple locations. Establish and monitor key performance indicators including gross profit, effective labor rate, hours per repair order, technician productivity, technician proficiency, parts gross, absorption, CSI, and workflow efficiency. Partner with dealership leadership to align fixed operations strategy with broader business objectives. Provide leadership, coaching, and accountability to Service Managers, Parts Managers, Shop Foremen, and other fixed operations leaders. Evaluate departmental performance trends and develop action plans to improve results, team effectiveness, and guest experience. Ensure service and parts operations are structured to support a high level of customer retention, repeat business, and long-term profitability. Oversee forecasting, budgeting, and operational planning for fixed operations. Review reporting and operational data regularly to identify risks, opportunities, and performance gaps. Drive process discipline and consistency in repair order flow, dispatch, technician efficiency, parts inventory practices, warranty administration, and overall departmental execution. Support hiring, talent development, succession planning, and performance management for fixed operations leadership and key team members. Promote a culture of accountability, professionalism, safety, and continuous improvement. Ensure compliance with company policies, manufacturer standards, warranty requirements, and applicable legal or regulatory requirements. Collaborate with variable operations and executive leadership to support overall dealership performance and a seamless guest experience. Champion training and development initiatives to strengthen technical capability, leadership effectiveness, and operational excellence.

Requirements

Extensive fixed operations leadership experience in an automotive dealership environment.
Proven success leading service and parts operations with strong financial and operational results.
Strong understanding of dealership fixed operations metrics, reporting, forecasting, and performance drivers.
Demonstrated ability to lead leaders, build accountability, and improve performance across teams.
Experience managing budgets, expenses, operational processes, and departmental profitability.
Strong working knowledge of service operations, parts operations, warranty processes, technician productivity, and customer retention strategies.
Ability to analyze data, identify trends, and make sound business decisions based on operational and financial information.
Strong leadership, communication, coaching, and organizational skills.
Ability to influence change, standardize processes, and drive results in a fast-paced environment.
Professional demeanor and strong commitment to internal and external customer satisfaction.
Proficiency with dealership management systems, reporting tools, and Microsoft Office.
Valid driver’s license and insurable driving record.

Responsibilities

Lead the overall strategy, direction, and performance of fixed operations, including service, parts, and other after-sales functions.
Drive profitability, labor performance, parts performance, expense control, and operational efficiency across the department or multiple locations.
Establish and monitor key performance indicators including gross profit, effective labor rate, hours per repair order, technician productivity, technician proficiency, parts gross, absorption, CSI, and workflow efficiency.
Partner with dealership leadership to align fixed operations strategy with broader business objectives.
Provide leadership, coaching, and accountability to Service Managers, Parts Managers, Shop Foremen, and other fixed operations leaders.
Evaluate departmental performance trends and develop action plans to improve results, team effectiveness, and guest experience.
Ensure service and parts operations are structured to support a high level of customer retention, repeat business, and long-term profitability.
Oversee forecasting, budgeting, and operational planning for fixed operations.
Review reporting and operational data regularly to identify risks, opportunities, and performance gaps.
Drive process discipline and consistency in repair order flow, dispatch, technician efficiency, parts inventory practices, warranty administration, and overall departmental execution.
Support hiring, talent development, succession planning, and performance management for fixed operations leadership and key team members.
Promote a culture of accountability, professionalism, safety, and continuous improvement.
Ensure compliance with company policies, manufacturer standards, warranty requirements, and applicable legal or regulatory requirements.
Collaborate with variable operations and executive leadership to support overall dealership performance and a seamless guest experience.
Champion training and development initiatives to strengthen technical capability, leadership effectiveness, and operational excellence.