Fixed Income eTrading & Front Office Support

BMO • New York, NY

7d • $90,000 - $180,000

About The Position

BMO is seeking a self-starting application support professional with experience in high-pressure trading environments to support Fixed Income electronic trading and trade capture platforms. The role provides day-to-day support for trading applications, including monitoring, responding to user queries, troubleshooting production issues, restoring service, and managing incidents, problems, and changes. The position works closely with global business users, technology partners, and development teams to communicate issues, identify root causes, plan rollouts and updates, and develop resilient solutions that use enterprise monitoring and logging and require minimal maintenance.

The role also supports deployment activities and system changes, monitors system performance, reports on application availability, and contributes to operational improvements and disaster recovery planning and testing. Rotational after-hours coverage, which may include evenings and weekends, and/or on-call support may be required for critical or time-sensitive application issues. Additional duties may be assigned as needed.

Requirements

• 4–7 years of work experience in an IT or business environment and/or a BS/BA or MBA/MS in computer science, engineering, information systems, mathematics, or business.
• Required experience in capital markets, Fixed Income IT support, rates and/or credit products, or a similar high-pressure business environment, including support for trading or operational workflow applications.
• Experience troubleshooting eTrading technology, including OMS, pricing, execution routing, and post-trade feeds.
• Knowledge of ITIL service operations methodologies and experience with service management tools such as ServiceNow and JIRA.
• Excellent communication and problem-solving skills.
• Ability to work independently or as part of a team and manage multiple issues simultaneously.
• Understanding of IT operating processes for effective system delivery, including mandatory monitoring, logging, and alerting standards.
• Knowledge of support and operations practices, concepts, and technology gained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency in reviewing and planning system changes and server upgrades, and participating in disaster recovery planning and tests.
• Working knowledge of UNIX, Windows, Oracle, MSSQL, Python, HTML, FIX Protocol, Java, or similar technologies.

Nice To Haves

• Experience with Broadway, ION, Fidessa, or similar products.

Responsibilities

• Provide day-to-day application support for trading systems, answer user queries, and monitor applications.
• Interact with regional and global business users and technology groups to ensure issues are addressed and communicated promptly.
• Troubleshoot production issues, identify root causes, and track issues through completion.
• Work with developers and business groups to plan system rollouts and application updates.
• Provide rotational after-hours and/or on-call support for critical or time-sensitive application issues.
• Provide technical knowledge of application components, functionality, interfaces, data flows, and business rules.
• Report application availability and provide updates on start-of-day checks, intraday status, end-of-day status, incident governance, problem tracking, and change tracking.
• Conduct independent analysis and assessment to resolve strategic issues.
• Proactively monitor system performance and identify operational improvements.
• Support deployments and manage implementation issues through resolution.
• Develop or help develop operational knowledge for supported applications.
• Follow ITIL best practices for incident, problem, and change management, including logging and recording requests, incidents, problems, and changes.
• Work with development teams to build solutions using enterprise monitoring and logging that are self-healing and require minimal maintenance.
• Review and plan system changes and server upgrades, and participate in disaster recovery planning and tests.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed