Fixed Income eTrading & Front Office Support

Bank of Montreal • New York, NY

6d

About The Position

BMO is seeking a motivated, self-starting application support professional with experience in high-pressure trading environments. The role provides technical and functional support for Fixed Income electronic trading and trade capture platforms, including troubleshooting, service restoration, monitoring, issue and change management, and coordination with business users and technology teams. The position works with development teams to create solutions that use enterprise monitoring and logging, are self-healing, and require minimal maintenance.

The successful candidate supports trading applications, responds to user queries, monitors application health, investigates production issues, and tracks root causes through resolution. They work with developers and business groups on system rollouts and application updates, support deployment activities, and provide reporting on application availability and incident, problem, and change tracking. The role also includes rotational after-hours and/or on-call support, potentially during evenings and weekends, for critical or time-sensitive issues. The position follows ITIL practices and may take on broader work or accountabilities as needed.

Requirements

• 4–7 years of work experience in an IT or business environment, and/or a BS/BA or MBA/MS in computer science, engineering, information systems, mathematics, or business.
• Experience in capital markets, Fixed Income IT support, rates and/or credit products, or a similar high-pressure business environment is required.
• Experience supporting trading or operational workflow applications.
• Experience with electronic trading technical troubleshooting, including OMS, pricing, execution routing, and post-trade feeds.
• Knowledge of ITIL service operations methodologies and experience with service management tools such as ServiceNow and JIRA.
• Excellent business communication and problem-solving skills.
• Ability to work independently or in a team environment and handle multiple issues simultaneously.
• Understanding of IT operating processes for effective systems delivery, including mandatory monitoring, logging, and alerting standards.
• Knowledge of support and operations practices, concepts, and technology gained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency in reviewing and planning system changes and server upgrades, and participating in disaster recovery planning and tests.
• Working knowledge of UNIX, Windows, Oracle, MSSQL, Python, HTML, FIX Protocol, Java, or similar technologies.

Nice To Haves

• Experience with Broadway, ION, Fidessa, or similar products.

Responsibilities

• Provide day-to-day application support for trading systems, including answering user queries and monitoring applications.
• Troubleshoot electronic trading and trade capture platforms; identify production issue root causes and track issues through completion.
• Prioritize issues, manage business expectations, restore service, and communicate issue status promptly to regional and global business users and technology groups.
• Work with development teams to build solutions using enterprise monitoring and logging that are self-healing and require minimal maintenance.
• Work with developers and business groups to plan system rollouts and application updates.
• Provide rotational after-hours and/or on-call support, potentially during evenings and weekends, for critical or time-sensitive application issues.
• Provide expert technical knowledge of application components, functionality, interfaces, data flows, and business rules.
• Report application availability and operational status, including start-of-day checks, intraday and end-of-day reporting, and weekly incident governance, problem, and change tracking.
• Proactively monitor system performance and identify operational improvements to support consistent delivery.
• Support deployments and manage implementation issues through resolution.
• Develop or help develop the knowledge required to operate systems.
• Follow ITIL practices for incident, problem, and change management and for logging and recording requests and issues.
• Review and plan system changes and server upgrades, and participate in disaster recovery planning and tests.
• Conduct independent analysis and assessment to resolve strategic issues.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package.
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed