Fitness Supervisor

ClubCorp • Houston, TX

6d

About The Position

The Fitness Supervisor is responsible for supporting the fitness department to ensure the delivery of high-quality, professional, and innovative health and fitness services to club members. This role is responsible for helping oversee all fitness-related programs, ensuring they meet safety standards and exceed member expectations.

Requirements

• A minimum of 1 year of experience in a fitness-related role, such as a personal trainer, group fitness instructor, or fitness coordinator.
• Current certifications: ACSM, NASM, ACE, PTA Global, NFPT, ISSA, CSCS or NSCA.

Nice To Haves

• Bachelor’s degree in health-related.
• Experience in organizing and overseeing multiple fitness programs and activities simultaneously.
• Familiarity with fitness program development and execution, including personal training, group classes, and wellness initiatives.
• Proven experience delivering excellent customer service in a fitness or health club environment.
• Ability to engage with members, assess their fitness needs, and create a welcoming, supportive atmosphere.

Responsibilities

• Help oversee the onboarding process for new members, ensuring successful FitStart bookings and integration into the fitness programs.
• Monitor and report on FitStart activity, including conversion rates and sales performance.
• Assist in creating member engagement initiatives to promote and educate members about fitness programs and services.
• Regularly update and refresh fitness center and club marketing materials to ensure visibility and member awareness.
• Contribute to developing fitness programs that meet the diverse needs and interests of club members.
• Inspire and motivate the fitness team to meet or exceed sales targets, contributing to overall departmental success.
• Assist in the recruitment, interviewing, and hiring process for all fitness positions, ensuring the selection of qualified candidates.
• Support the Group Exercise Program, collaborating with the Fitness Director (or General Manager if no Fitness Director is available).
• Ensure that staff comply with corporate policies, procedures, and safety protocols.
• Uphold exceptional customer service standards by helping implement staff training programs, incentive initiatives, and continuous professional development opportunities.
• Help enforce the Invited Service Standards and ensure consistent application through staff training and daily practice.
• Support the fitness booking system to guarantee all members are accommodated for their sessions.
• Audit group exercise classes to maintain high standards of quality, safety, and engagement.
• Support fitness floor staffing schedules to ensure optimal service during peak hours.
• Ensure the fitness center remains clean, organized, and well-maintained, with all equipment fully operational.
• Report any equipment malfunctions to the Fitness Director or General Manager in a timely manner.
• Support daily fitness operations, including member services, communication, marketing, staffing, and overall team management.
• Adhere to and enforce Invited’s standard operating procedures for all fitness staff.
• Collaborate with the Fitness Director (or General Manager) to implement and execute quarterly strategic plans for the fitness department.
• Assist in the payroll process, ensuring accuracy and efficiency.
• Work closely with the Fitness Director (or General Manager) to manage payroll, ensuring staffing remains within the budget for non-revenue-generating hours.
• Track all hours, FitStart sessions, and new client activity on the Leaderboard to maintain accountability and transparency.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees