Club Fitness Operations Supervisor

Addison Park District•Addison, IL

7h•Onsite

About The Position

Under the direction and supervision of the Recreation Manager – Centennial Recreation Center, the Club Fitness Operations Supervisor is responsible for the overall supervision of Club Fitness aquatics, fitness memberships, and front desk operations. This role involves overseeing indoor aquatics programming and facilities, managing Club Fitness Center memberships, and ensuring excellent front desk customer service. The supervisor will lead and train registration staff, develop aquatic staff training programs, analyze reports, and handle customer service issues. Additionally, they will manage financial reconciliation, staffing needs, and reporting for various membership programs, ensuring accurate member profiles and coordinating with other Park District facilities. The position also requires participation in seasonal decorating, upholding the District's mission and values, and ensuring compliance with safety regulations.

Requirements

BA/BS in Recreation, Leisure Services, or a related field
Minimum of 3 years of aquatics, membership, front desk operations, or customer service supervisory experience.
StarGuard Type III lifeguard instructor certified within 6 months of hire.
Current First Aid and CPR Instructor certification or obtain within 3 months of hire
Knowledge on how to read, calculate, check, and maintain chemical levels.
Must have the ability to travel for trainings and meetings.
Must be able to obtain a CPO certification within one year of hire.
Experience with RecTrac software

Responsibilities

Overseeing all indoor aquatics programming and facilities, as well as Club Fitness Center memberships.
Organizing, planning, and executing all functions of Club Fitness Center memberships and processes, front desk customer service, and operations of the pool and spa amenities.
Supervising the Aquatics and Club Fitness Center Registration staff by delegating work tasks, scheduling, communicating job expectations, conducting training, completing onboarding, performing employee engagement responsibilities, conducting performance evaluations, and delivering disciplinary actions.
Assisting the Registration Supervisor in front-line staff training and processes across the district, including training in RecTrac.
Developing and coordinating all Aquatic staff monthly in-service trainings, including performing certification training for lifeguarding, CPR, and first aid as needed.
Preparing, analyzing, and presenting various reports for Club Fitness Center management staff.
Maintaining strict confidentiality when accessing, storing, or performing tasks of a confidential nature.
Filling in for Aquatic staff and Front Desk Registrars as coverage gaps occur.
Assisting in customer service, which includes, but is not limited to, addressing customer issues, comments, complaints, and concerns.
Ensuring accuracy of all registrar bank deposits and reconciliation, ensuring all necessary overage and shortage forms are completed and discrepancies corrected.
Consistently evaluating and updating staffing needs to ensure indoor aquatics and Club Fitness Center front desk operations operate efficiently, including participating in recruiting, interviewing, and requesting staffing needs.
Responsible for timecard review and approval of all Aquatic staff, and Club Fitness Center Registrars.
Running and submitting all registration and check-in reports for member programs and insurance-based memberships such as Silver Sneakers, Prime, and Optum, etc., for reimbursement from insurance agencies.
Ensuring all members have complete and accurate profiles, and ensuring registration staff collects necessary updates such as contact information, pictures, membership expirations, etc.
Coordinating, communicating, and processing co-partnerships programs and events with other Park District facilities.
Attending and contributing to essential staff meetings.
Participating in decorating the Club Fitness Center lobby during various seasons.
Coaching, leading, and implementing the District's Mission, Vision, and Core Values into the daily Club Fitness Center front desk operations.
Ensuring compliance with all Park District safety regulations, including filing the necessary PDRMA forms for accidents and incidents.
Assisting Fitness operations by filling in for general building operations as assigned by the Club Fitness Manager, such as fitness floor duties.
Overseeing ordering of office and printer supplies.
Working in collaboration with the Community Center staff in the collection, filing, electronic saving, retrieval, and management of Park District waivers collected at the Club Fitness Center.
Attending workshops and seminars pertaining to the employee's position, as needed, for new ideas, developments, regulations, and techniques.
Registering and posting veiled fitness rentals in Rec Trac and the collection and recording of those fees in Rec Trac.
Promoting teamwork and encouraging staff to promote the Addison Park District's memberships, programs, special events, and services.
Managing and producing aquatic, swim lesson information, membership renewal letters, and emails.
Overseeing locker rentals, locker renewals, and emailing locker renewal letters.
Overseeing the Club Fitness Center vending operations and working with our vending partner/contract.
Developing and maintaining effective relationships with internal and external customers through oral and written communications.
Preparing and proofing Club Fitness Center Aquatics-related seasonal materials and information for Park District brochure and website.
Assisting with any emergency procedures and facility evacuations as needed.
Troubleshooting issues and problems associated with Club Fitness Center customer service and memberships.
Being available for other duties as assigned and/or needed.