Fitness Supervisor

The Boca Raton•Boca Raton, FL

3d•Onsite

About The Position

The Fitness Supervisor leads daily operations and the guest experience of The Boca Raton Fitness & Wellness Center across The Boca Raton, The Boca Raton’s Beach Club, and Bungalows. The role oversees group fitness programming, supports personal training, yoga, Pilates, and specialty providers, maintains the facility and equipment to luxury standards, and ensures fitness desk service reflects Forbes Five-Star standards and The Boca Raton Sequence of Service. The supervisor partners with the Director of Fitness & Wellness on scheduling, provider credentialing, financial reporting, communications, and team development, and serves as the first point of resolution for member and guest concerns. In the Director’s absence, the Fitness Supervisor acts as Manager on Duty for the center. The position balances operations and guest experience (40%), group fitness and provider oversight (25%), facility and equipment stewardship (20%), and administration and communications (15%). It involves supervising fitness desk attendants and group fitness instructors, and working with the Director on personal trainers and YPS providers. The role operates in a seven-day resort environment and requires a flexible schedule, including early mornings, evenings, weekends, and holidays. Regular, dependable attendance and a polished, hospitable presence are essential.

Requirements

Current nationally accredited fitness certification (such as NASM, ACE, ACSM, AFAA, or equivalent) in group fitness, personal training, or both.
Current CPR, AED, and First Aid certification.
At least three years of experience as a group fitness instructor or personal trainer.
At least one year of supervisory or lead experience in a fitness, hospitality, or luxury service environment.
Instructing experience and a national group fitness or yoga certification; the description also states two or more years of leadership experience and teaching several classes each week.
Working knowledge of exercise science, anatomy, program design, and injury prevention.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and comfort learning booking, point-of-sale, and audit platforms.
Availability for a flexible schedule, including early mornings, evenings, weekends, and holidays, in a seven-day resort operation.
Ability to explain and demonstrate the essential functions of the position, with or without reasonable accommodation.
Gracious, polished, and confident guest-service approach, including discretion when engaging high-profile members and guests.
Energetic, enthusiastic, self-directed leadership and a strong work ethic.
Exceptional verbal and written communication skills, including tactful and clear coaching feedback.
Strong organization and ability to manage multiple priorities, deadlines, and locations.
Sound judgment in service recovery and ownership of concerns through resolution.
Working knowledge of fitness facility safety, sanitation, and emergency protocols.
Ability to interpret attendance, utilization, and basic financial reports and act on findings.
Commitment to member and guest confidentiality and resort grooming and attendance standards.
Ability to meet the stated physical demands, including frequent standing and walking, reaching and handling, crouching and bending, and lifting and carrying up to 25 pounds; occasional pushing or pulling equipment and lifting up to 50 pounds; and occasional travel between resort locations.

Nice To Haves

Bachelor’s degree in Exercise Science, Kinesiology, Hospitality Management, or a related field.
Experience in a Forbes Five-Star, Five-Diamond, or comparable luxury resort, private club, or premium fitness brand.
Ability to teach across two or more formats, such as strength, yoga, Pilates, mobility, or HIIT, and cover classes as needed.
Experience with Jonas, Birchstreet, iAuditor, or similar resort systems.
Familiarity with Forbes Travel Guide service standards and audit processes.

Responsibilities

Supervise daily operations of the Fitness & Wellness Center across all locations and maintain a visible, welcoming presence at classes, the fitness desk, training floor, and locker rooms.
Ensure arrivals, orientations, departures, and other interactions follow the Forbes Sequence of Service and resort service standards.
Inspect studios and facilities before the first class or session, checking cleanliness, equipment, lighting, sound, temperature, air quality, scent, music, and amenities.
Greet members and guests, monitor guest flow and class check-ins, anticipate needs, and resolve member and guest concerns promptly and professionally.
Perform three service audits each day, record the results, and provide daily feedback to the fitness desk team.
Monitor and replenish amenities, retail, and supplies; coordinate VIP, holiday, and group event setups and breakdowns.
Report incidents and accidents to facility leadership and/or Security on the same day and complete required documentation.
Build and finalize weekly and monthly group fitness schedules, arrange substitutions and coverage, and balance instructor availability, studio capacity, seasonality, and demand.
Observe at least two classes or sessions per week and provide constructive coaching on safety, technique, cueing, music, energy, and member engagement.
Lead or co-lead group fitness meetings, support instructor education and brand workshops, and assist with interviewing, hiring recommendations, onboarding, coaching, and performance documentation.
Verify that trainers, instructors, and YPS providers maintain current nationally recognized certifications, CPR/AED credentials, and insurance documentation.
Maintain provider hours, work records, payroll submissions, and invoices accurately and on time.
Inspect fitness equipment and accessories, remove or report unsafe or unsuitable items, maintain inventory and preventive maintenance logs, and coordinate repairs with Engineering, IT, and vendors.
Evaluate supplies, retail, and guest amenities across locations and submit monthly orders through the resort purchasing system by the 7th of each month.
Maintain branding elements, including signage, towels, scent, playlists, and uniforms, in accordance with resort standards.
Maintain daily rosters, bookings, and reports in Jonas; reconcile class and session data for monthly P&L review and update participation records.
Prepare daily performance recaps, monthly participation and trends reports, and other reports; analyze attendance, utilization, class profitability, and guest satisfaction feedback.
Draft collateral, newsletters, and member communications with Marketing; coordinate promotions and events with Marketing, Membership, and the Fitness Concierge.
Support Standard Operating Procedures, the Emergency Action Plan, onboarding materials, and safety protocols.
Maintain knowledge of facility hours, memberships, fees, programs, retail, and services, and protect member and guest confidentiality.
Serve as Manager on Duty for the Fitness & Wellness Center when the Director is absent.