Fitness Operations Manager

BODY20 Roswell•Roswell, GA

4d•$50,000 - $67,000•Onsite

About The Position

BODY20 Roswell is looking for a dynamic Fitness Operations Manager to lead our studio’s daily operations, develop a high-performing coaching team, and drive membership growth. This is more than a fitness management position—it’s an opportunity to build a thriving business while changing lives through innovative EMS (Electro-Muscle Stimulation) training. We are looking for someone who is passionate about fitness, loves working with people, and is energized by sales, leadership, and delivering outstanding member experiences. If you’re a natural leader who enjoys coaching a team, building relationships, closing memberships, and creating an exceptional customer experience, we’d love to meet you.

Requirements

Proven leadership experience in fitness, retail, hospitality, or a customer-focused business.
Strong sales experience with a demonstrated ability to achieve revenue goals.
Passion for health, fitness, and helping people improve their lives.
Excellent communication, relationship-building, and coaching skills.
Self-motivated, organized, and results-oriented.
Comfortable using CRM systems and following structured sales processes.
Ability to lead by example and thrive in a fast-paced environment.

Nice To Haves

Personal Training Certification (NASM, ACE, ACSM, NSCA, ISSA, or equivalent) preferred.
CPR/AED Certification (or willingness to obtain).
Previous experience managing a fitness studio or similar service-based business is highly preferred.
Experience leading teams and managing sales performance.
Bachelor’s degree is a plus but not required.

Responsibilities

Lead the daily operations of the studio to ensure an exceptional member experience.
Recruit, hire, onboard, train, and mentor a high-performing coaching team.
Create a positive, accountable, and results-driven culture.
Coach and develop team members through regular feedback and performance evaluations.
Maintain studio cleanliness, organization, and operational excellence.
Manage schedules, inventory, and adherence to BODY20 operating standards.
Take ownership of the studio’s membership sales goals and revenue growth.
Conduct fitness consultations and confidently convert prospects into memberships.
Follow up with leads through calls, texts, emails, and appointments.
Build relationships with prospective and existing members to maximize retention and referrals.
Develop and execute local community outreach, networking, and partnership opportunities.
Track sales performance, analyze key metrics, and implement strategies to improve results.
Coach and motivate the team to consistently achieve individual and studio sales goals.
Deliver exceptional EMS personal training sessions.
Ensure every member receives personalized attention and measurable results.
Build lasting relationships that create loyal members and strong referrals.
Resolve member concerns with professionalism, empathy, and urgency.