Fitness Desk Attendant

The J • Overland Park, KS

1d • Onsite

About The Position

The Fitness Desk Attendant greets members and guests at the Member Experience Desk while handling day-to-day responsibilities for ongoing programs and activities. The Member Experience Desk team works to enhance the member experience by creating a welcoming environment in which Members and guests obtain knowledgeable information about all J programs.

Requirements

• High School diploma
• A minimum of one year experience in the customer service field
• First aid/CPR/AED certified within the first 90 days of employment
• Basic knowledge of computers
• Personable and friendly
• Strong work ethic
• Must be able to multi-task
• Able to stand and walk for five-hour shift

Responsibilities

• Greets all J Members and guests to ensure accurate counts of users of the facility and create a safe environment by knowing the users of the facility
• Has a clear understanding of all programs that the J offers and can explain, sell and charge the Member/participant accurately via face to face or over the phone
• Handle all complaints/comments in a professional and courteous manner, leaving the Member/guest satisfied with the answer
• Create a safe and clean environment by maintaining all locker rooms and Fitness and Sports lobby, including racquetball courts and kinesis studio
• Understand and enforces rules and regulations for the Fitness and Sports Department. This includes both desk policies and facility policies
• Comprehends the computer system and knows how to facilitate the following programs: check-in, program registration, series sale and scheduler

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED