Fitness Customer Service Coordinator

McCollister's Transportation.•Burlington, NJ

3d•Onsite

About The Position

Reports to VP of Sales and Operations, Fitness. This individual will serve as the primary client focal point to coordinate the transportation of fitness products. The role is responsible for providing the highest level of quality service to customers, ensuring complete satisfaction by meeting or exceeding their expectations, and contributing to the growth and profitability of McCollister’s Global Services, Inc.

Requirements

A minimum of two years customer service experience in the transportation industry required.
Competent computer skills, including Microsoft Office Suite and Google G Suite.
Candidate must be able to communicate effectively at all levels of the organization.
Must be organized.
Strong written and verbal communications skills.
Proven track record of working in a team environment and autonomously.
Ability to work with little oversight.
Ability to place 200 transactions (new orders) per month.
Strong attention to detail.
Very organized / Methodical.
Problem solving.
Excellent telephone communication skills, have a clear and pleasant speaking voice.
Team oriented and personally committed to continuous improvement.
Demonstrated ability to interface effectively and positively with all members of the organization.
Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications.
Ability to sit for extended periods of time.

Nice To Haves

Logistics experience preferred.

Responsibilities

Work closely with operations planners and dispatchers to ensure the highest level of quality service is delivered.
Responsible for all daily activity related to the successful relocation of high value products.
Obtain orders, gather complete customer information, and quote client orders within 30 minutes.
Create and update customer profiles.
Determine haulers through the pattern of service system.
Register orders, print tickets, and bills of lading to operations.
Status orders utilizing the 48-hour report.
Conduct post-move quality calls.
Prepare client records as required.
Ensure invoicing accuracy to the client.
Provide solutions to customer issues.
Assist other team members as needed.
Decision making/problem solving responsibility for non-revenue related issues such as date extensions.
Total overall management of the project(s) assigned.
Scheduling and management of internal and external resources.
Communications with customer/partner project management staff.
Provide written updates of schedules, performance data, and administrative issues.
Communications internally with Customer Service, Sales executives, management, dispatchers, drivers, etc.
Quality assurance of all aspects of project responsibilities.
Flexibility to deal with a variety of issues that may develop throughout the course of any project.