Fitness Consultant

JMS Technical Solutions•Buffalo, NY

3d•Onsite

About The Position

Provide expert guidance, earn customer trust, execute the full sales process, and contribute to a professional, high-performing store. The Retail Fitness Consultant is responsible for helping customers select complete fitness solutions that support their goals, budget, space, and long-term needs. The role requires strong product knowledge, disciplined follow-through, accurate transaction processing, teamwork, and active ownership of the store environment.

Requirements

Hourly Pay: $15/hour
Commission: 4.75% - 7.75% on gross profit
Company policies and standards are followed consistently whenever representing G&G Fitness Equipment.
Required performance tools, evaluations, and development activities are completed accurately and on time.
The consultant demonstrates dependable attendance, preparation, professionalism, and follow-through.
Accurately answers product and general fitness questions from customers, coworkers, and manufacturer representatives.
Recommends products based on the customer's stated goals, intended use, physical considerations, space, and budget.
Explains G&G Fitness Equipment's value and product advantages without disparaging competitors.
Locates and applies current promotional information correctly during the sales process.
Sales presentations consistently follow the company's core sales process and demonstrate strong probing, product selection, value presentation, and closing behaviors.
Relevant add-ons and complete-solution components are presented naturally and accurately.
Customer information and every meaningful follow-up attempt are documented in the approved system.
Performance in sales, profit, closing percentage, dollars per ticket, lines per ticket, and positive reviews meets or trends toward company expectations.
Customer contact information, preferred methods, outcomes, promised actions, and follow-up dates are recorded accurately.
Required post-sale outreach is completed and documented according to the current customer-care process.
Customers receive proactive updates when orders or requests require additional time or action.
Issues are resolved within the consultant's authority; unresolved concerns are escalated promptly to management.
Product codes, pricing, discounts, taxes, payment details, and customer information are entered correctly.
No credit is extended without approval and no transaction bypasses required controls.
Cash, checks, deposits, payouts, overages, and shortages are counted, recorded, secured, and reported according to procedure.
Products are pulled, invoiced, transferred, and documented with complete accuracy.
All floor models are clean, complete, safely displayed, and in working order; service needs are reported promptly.
The consultant supports inventory reconciliation and verifies inbound and outbound products carefully.
The store remains presentation-ready throughout the business day, not only at opening or closing.

Responsibilities

Represent G&G Fitness Equipment with integrity, accountability, and full compliance with company expectations.
Know and follow all written policies, standards, procedures, and training requirements.
Take ownership of personal performance, conduct, development, and results.
Attend and actively participate in all required meetings and training sessions.
Accept coaching professionally and apply agreed-upon improvement plans.
Maintain thorough knowledge of the features, benefits, specifications, and appropriate use of all products carried in the store.
Understand general fitness principles and how equipment may support a customer's health, wellness, and performance goals.
Maintain working knowledge of competitors, their websites, represented brands, major product specifications, pricing, and positioning.
Understand current G&G Fitness Equipment and manufacturer promotions, dates, special pricing, promotional SKUs, sell-down lists, and spiff opportunities.
Greet customers promptly, build rapport, ask effective questions, and thoroughly demonstrate appropriate products.
Recommend the best-fit solution based on the customer's needs, including appropriate accessories, protection, preventive maintenance, financing, delivery, and installation options.
Ask for the sale and handle questions, objections, and negotiations within company policy.
Capture contact information and establish a follow-up plan when a customer does not purchase immediately.
Meet or exceed written monthly sales and profit goals and maintain company expectations for key sales-performance measures.
Remain capable of completing a professional role-play or observed sales presentation when requested.
Follow up consistently with all customers who authorize future contact until they purchase or request otherwise.
Complete required thank-you and post-sale customer-care activities within established company time frames.
Keep customers informed about special orders, product requests, availability, and order status.
Maintain relationships with previous customers and appropriately share relevant sales, events, products, and opportunities.
Address concerns and complaints with empathy, professionalism, urgency, and sound judgment.
Collect all amounts due and process cash, checks, credit cards, financing, deposits, and payouts accurately.
Complete financing documentation accurately, obtain required approval, and explain financing terms clearly.
Count, balance, and maintain the cash drawer at opening and closing; document and report all discrepancies.
Complete end-of-day deposits and supporting documentation accurately and on time when assigned.
Confirm payment requirements are satisfied before scheduling or releasing customer product.
Clean assigned showroom, equipment, windows, doors, offices, warehouse areas, break rooms, and restrooms to company standards.
Keep the sales floor safe, easy to navigate, fully functional, inviting, and free of boxes or non-sales debris.
Ensure displayed products have accurate price tags, available options, accessories, and accessible sales information.
Build, move, rearrange, or disassemble floor models as needed and assist with quarterly floor-layout updates.
Follow all procedures for invoicing, product movement, transfers, customer pickups, deliveries, and inventory counts.
Maintain awareness of frequently sold inventory, aging floor models, and products at higher risk of loss.
Assist customers and coworkers based on business need, regardless of who may ultimately receive sales credit.
Apply fair judgment when sales involve more than one consultant and raise disputes appropriately.
Support coworkers with operational tasks when available and qualified to do so.
Keep invoices, closing documents, pending-action paperwork, spiff forms, and commission documentation complete, organized, and timely.
Monitor assigned open orders and responsibilities until each item is fully resolved.