Fitness Consultant II

MNP Community & Sport Centre • Calgary, AB

2h • Onsite

About The Position

The Fitness Consultant II role is responsible for providing personalized and professional customer service within the Fitness Centre. This includes building relationships with members, conducting consultations and tours for prospective members, and responding to general inquiries. The role also involves maintaining the cleanliness and safety of the Fitness Centre and equipment, handling first aid needs, and educating customers on facility rules. Additionally, the Fitness Consultant II will provide exercise guidance, complete special projects, support special events, and assist with security and fire warden duties as needed. They will also be responsible for conducting InBody tests, assisting with sound systems for group fitness, monitoring dryland bookings, delivering small group sessions, compiling facility statistics, and mentoring and training Fitness Consultant 1s and 2s.

Requirements

• Candidate for or completed Bachelor’s degree in Kinesiology, Exercise Physiology, Movement Science or related field. Consideration may be given to candidates holding a PFT diploma or certification.
• CPR C (recertified within one year) and Standard First Aid (recertified within 3 years) – recertify within 2 years required before employment can commence.
• Knowledge of fitness and ability to instruct and educate in a respectful manner.
• Excellent customer service, communication, and problem-solving skills.
• Ability to deal with conflict in a diplomatic manner.
• Must be able to lift up to 50lbs and assist in moving heavy sport equipment.
• Must have legal authorization to work in Canada with no restrictions.

Nice To Haves

• Additional certifications and evidence of continuing education are an asset (for example): CSEP – Certified Personal Trainer or CSEP – Certified Exercise Physiologist, Certified Strength and Conditioning Specialist (CSCS), NCCP Olympic Weightlifting, Kettlebell, TRX, Injury Rehabilitation.

Responsibilities

• Provide personalized and professional customer service in person.
• Build relationships with members and provide legendary service.
• Provide consultations to potential and first time customers.
• Conduct tours for prospective new members.
• Respond to general customer inquiries about fitness and the facilities.
• General maintenance, upkeep and tidiness of the Fitness Centre area and equipment.
• Maintain safety standards.
• Handle immediate first aid needs.
• Educate customers and enforce Dryland rules.
• Provide exercise guidance including spotting, explanation and demonstration of exercises.
• Maintain a professional appearance at all times.
• Complete special projects as assigned.
• Provide support for special events as required.
• Provide support to Duty Managers/Fire warden for security within the facility and parking lot.
• Act as Fire Warden when needed.
• Set up and take down of recreational equipment (eg.Volleyball nets).
• Assist other departments with tasks as requested.
• Complete InBody tests with members and users.
• Assist group fitness with sound system when necessary.
• Monitor all dryland bookings and communicate any discrepancies.
• Deliver small group sessions, including but not limited to: Orientations/ Workshops, Adrenaline.
• Compile statistics of the facility as required.
• Mentoring Fitness Consultant 1’s.
• Training new Fitness Consultant 1 & 2’s.

Benefits

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

What This Job Offers

• Career Level: Mid Level