Fitness Concierge

BallenIsles Country Club•Bradenton, FL

12d•Onsite

About The Position

Azario Lakewood Ranch, located in Bradenton, FL, is pleased to announce an excellent career opportunity for a part-time Fitness Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management. Summary: The Fitness Concierge will oversee fitness equipment, group exercise class set up, scheduling and general oversight of locker rooms, movement studios and fitness equipment.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to convey information and ideas
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be able to multitask
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, and other inputs from disparate sources and consider, adjust, or modify them to meet the constraints of the particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by members and guests
Must be able to work with and understand financial information, data, and basic arithmetic functions
Excellent organizational and time management skills
Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner, both verbally and in writing
Possesses a high level of energy, initiative, enthusiasm, and cooperation, and exercises good judgment and discretion
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and operating systems such as a POS
Comfort with public speaking and ability to apply critical thinking for problem-solving and conflict resolution
Extremely strong organizational skills
Ability to learn Mindbody software, Google Forms, MailChimp, registration processes, policies and procedures, equipment, materials, and products
CPR and First Aid certifications required, or willingness to become certified within the first 90 days
Must be certified in group exercise
Must be certified in personal training
Must be willing to work weekends and holidays

Responsibilities

Maintains all transactions through JONAS/Mindbody, including member and guest appointments, revenue tracking, and transaction accuracy
Ensures members are well-served in selecting and purchasing wellness merchandise and manages inventory levels
Greets members and guests to the Wellness Center warmly and pleasantly; oversees the coordination of all member and guest requests, issues, and complaints in a professional, courteous, and timely manner, and follows up with the Spa and Wellness Manager when appropriate
Provides outstanding service to members and their guests professionally and courteously
Assists members in using the online booking system
Attends meetings and training as required by management
Approaches all encounters with members, guests, and team members in an attentive, friendly, courteous, and service-oriented manner
Maintains high standards of personal appearance and grooming, including wearing the proper uniform and nametag when working
Complies at all times with brand standards and regulations to encourage safe and efficient club operations
Checks guests and members in and out and provides facility tours and explanations of programming when applicable
Processes transactions for all events, guest fees, membership fees, dues, and related items
Handles all administrative functions of the spa, including using spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
Serves as the initial and complete source of information regarding what is available at the Wellness Center and all procedures to ensure guest comfort (i.e., treatments, programs, fitness equipment, and products)
Assists guests in the retail area
Arranges all spa appointments for à la carte services, activities, and packages
Monitors appointments and ensures proper staffing to maintain a sense of order and efficiency
Assists guests and members with spa prescriptions
Ensures the facility is prepared for proper opening and closing each day
Monitors and maintains the cleanliness and orderliness of the facilities, including ensuring that facility amenities are in proper working order