Fitness Coach - Pasadena
About The Position
The Fitness Coach works under the supervision of the Fitness Director or another assigned associate and delivers excellent service to members, guests, and program participants. The role focuses on engaging with people throughout the fitness center, conducting fitness appointments, supporting general member use and services, participating in events, and helping maintain a safe environment. The Y in Central Maryland is a charitable, mission-driven organization focused on individual and community well-being. It values caring, honesty, respect, and responsibility, and is committed to diversity, inclusion, and becoming an anti-racist organization. Associates are expected to treat others with respect, kindness, and dignity.
Responsibilities
- Report to work in uniform at least ten minutes before the assigned shift to receive communications and instructions.
- Provide excellent service to members, guests, and program participants in the center, by phone, and through email.
- Build meaningful relationships through positive, solution-driven interactions.
- Circulate through the fitness center to greet and support members, enforce guidelines and policies, offer suggestions, and provide encouragement with sensitivity to members’ differing needs.
- Conduct high-quality, engaging fitness appointments to educate members and help them establish good workout habits.
- Make equipment accessible to all members.
- Coach and encourage members to meet their wellness goals.
- Monitor, clean, and inspect equipment regularly, and report challenges or concerns.
- Follow and enforce the Y in Central Maryland’s policies, guidelines, rules, and best practices through positive interactions.
- Help handle conflicts, concerns, member frustrations, and unusual situations in the center.
- Inform appropriate leaders of operating challenges or conflicts involving members or associates.
- Promote quality experiences and engagement in programs, services, and activities.
- Maintain a professional image and a clean, safe environment.
- Work with a diverse population of all ages, genders, and sexual orientations.
- Attend and actively participate in assigned meetings.
- Incorporate the YMCA’s character values of caring, honesty, respect, and responsibility, and adhere to the YCM Code of Conduct.
- Communicate the Y’s mission and objectives to the community.
- Assist in other areas as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
