Fitness Coach

Orangetheory•Crown Point, IN

2d•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in OT Group Holdings, LLC studios, creating a high-energy, motivating, and results-driven member experience. The role involves coaching and engaging multiple members in a group fitness setting while maintaining effective time management, communication, and motivational skills. The Coach represents the Orangetheory Fitness brand, builds member relationships, and supports member retention and engagement. Working closely with the studio team, the Coach contributes to sales and retention goals, maintains a welcoming and inclusive studio environment, and helps ensure a seamless member experience before, during, and after classes. The position requires a well-rounded understanding of endurance, strength, and power training and effective use of Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach reports to the Head Coach and does not manage a team. This is a part-time position with a flexible schedule as needed, including weekends and holidays. Compensation is $25.00–$65.00 per hour.

Requirements

High school diploma or equivalent required.
At least 1 year of group fitness training or personal training experience required.
Current Orangetheory Fitness-approved fitness certification required, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Ability to work effectively in a team environment and collaborate across functions.
Professionalism, a positive service attitude, integrity, reliability, and consistency.
Strong organizational, attention-to-detail, and time-management skills.
Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
Excellent listening, critical-thinking, and people skills.
Ability to build relationships and provide exceptional service.
Flexible schedule as needed, including weekends and holidays.

Nice To Haves

Bachelor’s degree preferred.
Prior experience in customer service, sales, hospitality, or a related client-facing role preferred (0–1 year).
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Research skills and a results-oriented, self-motivated approach.

Responsibilities

Deliver an engaging, high-energy group workout experience for members each class session.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and ongoing professional development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a positive, seamless experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead-generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Provide exceptional customer service and uphold OT Group Holdings, LLC core values.
Complete light cleaning and other tasks needed to maintain the studio environment.
Occasionally participate in offsite events or community activities as required.