Fitness Coach

Orangetheory - Franchise #0318•Crown Point, IN

10d•$25 - $65•Onsite

About The Position

The Fitness Coach delivers scientifically designed Orangetheory Fitness workouts at OT Group Holdings, LLC studios and creates an engaging, high-energy, motivating, and results-driven experience for members. The role involves coaching multiple members in group fitness classes and applying fitness principles related to endurance, strength, and power, along with Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds member relationships, and supports member retention and engagement. Working closely with the studio team, the Coach contributes to sales and retention goals, supports a welcoming and inclusive studio environment, and helps ensure a positive member experience before, during, and after classes. The position reports to the Head Coach and does not manage a team. The role is based primarily in a fitness studio, with duties at the front desk and throughout the studio floor. It includes frequent interaction with members, guests, and coworkers; extended periods of standing and walking; and administrative work using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and classes. Occasional offsite community activities may be required. No travel is anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent required.
At least 1 year of group fitness training or personal training experience required.
Current Orangetheory Fitness-approved fitness certification required, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Ability to work effectively as part of a team and collaborate across functions.
Professionalism and a positive service attitude.
Proactive, reliable, and consistent work habits.
Problem-solving ability and capacity to work under pressure and handle unexpected challenges calmly and professionally.
Strong organizational, attention-to-detail, and time-management skills.
Active listening, critical-thinking, and research skills.
Self-motivation and a results-oriented approach.
Ability to build relationships and provide exceptional service.
Ability to meet the physical demands of the role, including frequent standing, walking, and moving throughout the studio; communicating in a potentially loud environment; and occasional lifting, carrying, pushing, or pulling of items up to approximately 25–30 pounds, bending, reaching, and light cleaning.

Nice To Haves

Bachelor’s degree preferred.
Prior customer service, sales, hospitality, or related client-facing experience preferred (0–1 year).

Responsibilities

Deliver an engaging, high-energy group workout experience in each class.
Provide welcoming, inclusive, and motivating service to members, prospective members, and guests in line with Orangetheory Fitness brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, training, and professional development.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to provide a positive, seamless experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Accurately process cash and credit card sales transactions.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Provide exceptional customer service and uphold OT Group Holdings, LLC core values.